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We have been in business now for just over 80 years, employing more than 180,000 people across the globe. While we are unified under the Canon brand, we are also guided by a unique business philosophy which we call Kyosei. We work within an ever-changing world, however, Kyosei provides a shared and consistent approach that sits at the core of our business. This philosophy guides us with a mission to make a difference. We work together for the common good and strive to make positive impacts in people’s lives, at home, at work, or out in the community.
Canon further empowers its teams, customers, and communities with the freedom to focus on what they do best. Of course, empowerment doesn’t happen by accident, but rather by design. We are driven by five core values — togetherness, achievement, bravery, integrity, and imagination — and an unwavering desire to see others succeed. While we are proud of both our product range and business achievement, we look to the future with an innovative mind. As we explore and invest in new product technologies, we are mindful of the importance of sustainability and strive to strike a balance between the two.
The Global RepTrak™100 for 2023 ranks the most trusted global brands. We are delighted that Canon was ranked 5ᵗʰ. We believe that an ongoing commitment to quality credentials are the key to customer satisfaction. With every product, we work hard to secure ISO 9001 certification in Quality Management Systems - a well-documented, internationally recognised standard of quality assurance.
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Our unquenchable thirst for innovative solutions has been recognised with more than 40 Buyers Lab awards, including the 2022 Pick for Outstanding Cloud Management Solution, BLI 2022 A3 Line of the Year Award and the BLI 2022-2024 Most Reliable A3 Brand Award.
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Since 2009, Canon Australia has reduced our Scope 1 and 2 emissions by 13%¹. We also run a rigorous recycling program. In 2021, 573,428 ink and toner cartridges (equivalent to 84 tonnes) were recycled in Australia resulting in zero waste being sent to landfill. From this, 7.33 tonnes of toner powder was recycled into TonerPlas, an innovative product that is used to improve the durability of Australian roads².
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We have awarded more than $450,000 in monetary and product support to schools, community groups and
not-for-profits over the past 16 years through The Canon Oceania Grants. Last year, we raised more than $50,000 for OzHarvest in their Community CookOff. In 2021, we unveiled ‘Reflect’, Canon Australia’s first-ever Reconciliation Action Plan (RAP).
Our commitment to our customers also shines through in our 90% first-fix rate³. We're dedicated to delivering a seamlessly integrated system to alleviate our customers business challenges. This shows through in our 76.77 net promoter score4. We like to think that ‘once a Canon customer, always a Canon customer’.
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We hold ourselves to the highest possible standards, conduct ourselves with integrity and are committed to working harmoniously with all our customers. It’s the Canon way. It’s Kyosei.
1 Canon 2022 Sustainability Report, P.17
2 Canon 2022 Sustainability Report, P.17
3 Average first-time fix rate of technician visits in 2022 across direct metro areas
4 Based on 1,201 respondents with a Margin of Error of 1.522
Data as at 1 June 2023
