Our customers influence everything we do

Our commitment to our customers shines through in our 90% first-fix rate¹.This shows through in our 76.77 net promoter score². We like to think that ‘once a Canon customer, always a Canon customer’.

We support offer fleet automation and remote management through the remote UGW 2.0 eMaintenance platform, where Canon proactively manages and maintain your fleet from afar saving you time and effort.

The MyCanon Business portal – a self-service customer portal sharing service request, fleet usage and order information was developed in-house by Canon; informed through collaboration with customers to identify the ways in which Canon could simplify fleet management.

We’re also known for our proven safety credentials. Canon boasts ISO 45001 certification, the internationally recognised best practice framework for an Occupational Health and Safety management system, enabling Canon to provide safe and healthy workspaces in customer print rooms and onsite at Canon.