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PIXMA MX536
PIXMA HOME OFFICE MX536 Support
FAQs & troubleshooting

A Support Code Is Displayed

Content Id: 8202028000


Issue

The support code appears on the LCD and the computer screen when an error occurs.

"Support Code" means the error number and appears with an error message.

When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.

Cause and solution

Support Code=1300

⋖Cause⋗

Paper is jammed in the paper output slot.

⋖Action⋗

Remove the jammed paper.

 

Cause and solution

Support Code=1401

⋖Cause⋗

The FINE cartridge is not installed.

⋖Action⋗

Install the FINE cartridge.

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

- Handling FINE cartridge -

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).

2. Open the paper output cover (E).

When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The head cover will open automatically after you open the paper output cover.

If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.

Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

Caution

Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.

Caution

Check if the FINE cartridge is installed correctly.

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

6. Close the paper output cover (H).

Caution

If the error message appears after the paper output cover is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
The machine may make noise during operation.
Replacing a FINE Cartridge

Cause and solution

Support Code=1403

⋖Cause⋗

The FINE cartridge cannot be recognized.

⋖Action⋗

Replace the FINE cartridge.

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

- Handling FINE cartridge -

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).

2. Open the paper output cover (E).

When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The head cover will open automatically after you open the paper output cover.

If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.

Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

Caution

Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.

Caution

Check if the FINE cartridge is installed correctly.

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

6. Close the paper output cover (H).

Caution

If the error message appears after the paper output cover is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
The machine may make noise during operation.
Replacing a FINE Cartridge

Cause and solution

Support Code=1485

⋖Cause⋗

Appropriate ink cartridge is not installed.

⋖Action⋗

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

- Handling FINE cartridge -

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).

2. Open the paper output cover (E).

When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The head cover will open automatically after you open the paper output cover.

If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.

Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

Caution

Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.

Caution

Check if the FINE cartridge is installed correctly.

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

6. Close the paper output cover (H).

Caution

If the error message appears after the paper output cover is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
The machine may make noise during operation.
Replacing a FINE Cartridge

Cause and solution

Support Code=1687

⋖Cause⋗

The FINE cartridge is not installed properly.

⋖Action⋗

Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.

If the error is not resolved, remove the FINE cartridges, then install them again.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

- Handling FINE cartridge -

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).

2. Open the paper output cover (E).

When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The head cover will open automatically after you open the paper output cover.

If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.

Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

Caution

Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.

Caution

Check if the FINE cartridge is installed correctly.

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

6. Close the paper output cover (H).

Caution

If the error message appears after the paper output cover is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
The machine may make noise during operation.
Replacing a FINE Cartridge

Cause and solution

Support Code=1487,1486

⋖Cause⋗

The FINE cartridge is not installed in the correct position.

⋖Action⋗

Make sure that each FINE cartridge is installed in the correct position.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

- Handling FINE cartridge -

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).

2. Open the paper output cover (E).

When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The head cover will open automatically after you open the paper output cover.

If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.

Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

Caution

Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.

Caution

Check if the FINE cartridge is installed correctly.

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

6. Close the paper output cover (H).

Caution

If the error message appears after the paper output cover is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
The machine may make noise during operation.
Replacing a FINE Cartridge

Cause and solution

Support Code=1684

⋖Cause⋗

The ink cartridge cannot be recognized.

⋖Action⋗

Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

- Handling FINE cartridge -

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.
Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.
Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on, open the front cover (C), then open the paper output tray (D).

2. Open the paper output cover (E).

When the FINE cartridge holder moves to the replacement position, the head cover (F) OPENS AUTOMATICALLY.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The head cover will open automatically after you open the paper output cover.

If you have closed the head cover while replacing a FINE cartridge, close the paper output cover, then open it again. Trying to force open the head cover with your hand may cause the machine to malfunction.

Do not touch the metallic parts or other parts inside the machine.
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open it again.

3. Remove the empty FINE cartridge.

(1) Push down the ink cartridge lock lever until it clicks.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

4. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (G) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.
Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.
Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

5. Install the FINE cartridge.

(1) Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it touches the back.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

Caution

Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder.

(2) Push up the ink cartridge lock lever to lock the FINE cartridge into place.

The FINE cartridge is locked into place when the ink cartridge lock lever clicks.

Caution

Check if the FINE cartridge is installed correctly.

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

6. Close the paper output cover (H).

Caution

If the error message appears after the paper output cover is closed, take appropriate action.

-⋗ [ A Support Code Is Displayed ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
The machine may make noise during operation.
Replacing a FINE Cartridge

Cause and solution

Support Code=1682

⋖Cause⋗

The FINE cartridge cannot be recognized.

⋖Action⋗

Replace the FINE cartridge.

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

 

Cause and solution

Support Code=1686

⋖Cause⋗

The ink may have run out.

⋖Action⋗

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, is displayed on the LCD.
Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.
 

Cause and solution

Support Code=1688

⋖Cause⋗

The ink has run out.

⋖Action⋗

Replace the ink cartridge and close the paper output cover.

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Caution

If the function for detecting the remaining ink level is disabled, is displayed on the LCD.
Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the machine's memory until the ink cartridge is replaced. You must manually print out faxes that were stored in the memory. You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory, but all or part of the fax information may not be printed because of the ink out condition.
 

Cause and solution

Support Code=1702, 1703, 1704, 1705, 1712, 1713, 1714, 1715

⋖Cause⋗

The ink absorber is almost full.

⋖Action⋗

Press the machine's OK button to continue printing. Contact the service center.

 

Cause and solution

Support Code=5B02, 5B03, 5B04, 5B05, 5B12, 5B13, 5B14, 5B15

⋖Message⋗

Ink absorber full.

Contact the service center for replacement.

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Contact the service center.

 

Cause and solution

Support Code=2900

⋖Cause⋗

Failed to scan head alignment sheet.

⋖Action⋗

Scanning the print head alignment sheet has failed.

Press the OK button to dismiss the error, then take the actions described below.

Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass.
Make sure the platen glass and the print head alignment sheet are not dirty.
Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.
Make sure if print head nozzles are clogged. Print the nozzle check pattern to check the status of the print head.

If the error is not resolved, connect the machine to the computer and align the print head on the printer driver. Open the printer driver setup window, check the Align heads manually check box in the Custom Settings dialog box, then adjust the print head position.

 

Cause and solution

Support Code=B200

⋖Cause⋗

An error requiring you to contact the service center has occurred.

⋖Action⋗

Turn off the machine, and unplug the power cord of the machine from the power supply.

Contact the service center.

Caution

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

 

Cause and solution

Support Code=5100

Follow the procedures below.

Check 1: Check if the protective material is left inside the printer

Check 2: Check if there is any foreign material inside the printer

Check 3: Check the encoder film conditions, and clean it if it is smeared

 

Cause and solution

- Check 1: Check if the protective material is left inside the printer

If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.

Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.

When this error code is displayed at the initial setup, confirm that all the protective tapes and the white fixing material have been removed.

[ Protective tapes and white fixing material ]

Caution

When the protective tapes and the white fixing material cannot be removed since the FINE Cartridge Holder is behind the Head Cover, follow the procedures below to remove the protective tapes and the white fixing material.

1. Turn OFF this product.

2. Push the left side of the FINE Cartridge Holder, then move it until it hits the right inner side of the printer.

On this occasion, do not touch the other parts.

3. When the Head Cover opens, move the FINE Cartridge Holder to the position that the Ink Cartridge Lock Lever can be seen.

4. Remove the protective tape and the white fixing material attached to the FINE Cartridge Holder to confirm that the FINE Cartridge Holder is situated as shown below right.

5. Close the Head Cover and turn ON the printer, then confirm that the Head Cover opens automatically.

Caution

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
If the problem is not resolved, contact the service center.
Removing the Protective Material

Cause and solution

- Check 2: Check if there is any foreign material inside the printer

If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.

Check and remove any foreign material inside the printer.

 

Cause and solution

- Check 3: Check the encoder film conditions, and clean it if it is smeared

The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.

Check the encoder film condition and clean it if it is smeared, while following the procedures below.

Cleaning the Encoder Film

Cause and solution

If the problem persists, contact the service center.

 

Cause and solution

Sopport Code=5011, 5012, 5200, 5400, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6939, 693A, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 9000, 9500

⋖Cause⋗

Printer error has occurred.

⋖Action⋗

Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on.

Caution

If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

 

Cause and solution

If Support Code=6910 is displayed, follow the procedures below.

1. Temporarily turn off the power of all other devices on the network.

2. Set the [ IPv6 settings ] of the machine to [ Inactive ].

3. Place the machine in a different location.

 

Cause and solution

If the problem is not resolved, contact the service center.

 

Cause and solution

Caution

How to Disable the IPv6 Settings of the Machine

1. Select [ Setup ] on the operation panel.

2. Select [ Device settings ].

3. Select [ LAN settings ].

4. Select [ Other settings ].

5. Select [ TCP/IP settings ].

6. Select [ IPv6 ].

7. When a message displays, select [ Yes ].

8. Select [ Enable/disable IPv6 ].

9. In the screen displayed, select [ Inactive ].

 
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