Solution
Check the [ USB Connection Type ] settings of the camcorderAre you using the compact power adapter to turn on the camcorder?
Is the playback screen of the data you want to read displayed on the camcorder?
Is the USB cable properly connected?
If a USB cable is used to connect the camcorder to a computer, please check the following points.
Check the [ USB Connection Type ] settings of the camcorder
Set the camcorder's [ USB connection type ] to [ Computer/Printer ] or [ Connect and Set ].
If [ Connect and Set ] is selected, you need to select [ DVD Burner ] or [ Computer/Printer ] when a USB cable is already connected. In this case, select [ Computer/Printer ].
Are you using the compact power adapter to turn on the camcorder?
We recommend using the compact power adapter for the power supply when making a connection from the camcorder to the computer.
When loading data from a PC to the camcorder, be sure to use the compact power adapter for the power supply.
Is the playback screen of the data you want to read displayed on the camcorder?
Caution
Connecting the camcorder to a computer in movie playback mode
If PIXELA ImageMixer 3 SE is installed according to the steps in the installation guide that is supplied with the camcorder, [ ImageMixer 3 Launcher ] automatically starts.
If [ ImageMixer 3 Launcher ] does not start automatically, double-click the [ ImageMixer 3 SE Ver.6 ] icon on the desktop.
Is the USB cable properly connected?
Caution
Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss.
Caution
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It is not possible to transfer data back from a computer to the camcorder.
If a computer cannot be connected with the camcorder even after you have checked the above items, please contact a Canon Service Center.
For details on the operational procedures such as reading data, please see the software instruction manual.