Alarm Lamp Flashes Orange

Support Code=1000 Two flashes: Machine is out of paper./Paper does not feed

Reload the paper on the rear tray and press the Black or Color button.

Support Code=1300 Three flashes: Paper jam

The paper may be jammed. Remove the jammed paper, reload paper properly in the machine, then press the Black or Color button.

Paper Jams

Support Code=1687 Four flashes: The FINE cartridge is not installed properly

The FINE cartridge is not installed properly.

Open the scanning unit / cover and install the appropriate FINE cartridge. After that, push the ink cartridge locking cover until it clicks into place, then close the scanning unit / cover.

-⋗ [ Replacing FINE Cartridges ]

If the error is not resolved, remove the FINE cartridges, then install them again.

Support Code=1401,1403,1485 Five flashes: The FINE Cartridge is not installed properly./Appropriate FINE Cartridge is not installed

The FINE Cartridge is not installed.

Install the FINE Cartridge.

-⋗ Replacing FINE Cartridges

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop/Reset button.

-⋗ Replacing FINE Cartridges

If the error is not resolved, contact the service center.

Support Code=1486,1487 Seven flashes: FINE cartridge is not installed in the correct position

Make sure that each FINE cartridge is installed in the correct position.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

Handling FINE Cartridges

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.

Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.

Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on.

2. Open the paper support.

3. Lift the scanning unit / cover, then hold it open with the scanning unit support (C).

The FINE cartridge holder moves to the replacement position.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The inside of the machine may be stained with ink. Be careful not to stain your hands or clothing when replacing the FINE cartridge. You can easily wipe off the ink from the inside of the machine with tissue paper or the like.

For details on the cleaning, refer to Safety and Important Information.

Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction.

When opening the scanning unit / cover, lift it with the document cover closed.

Do not touch the metallic parts or other parts inside the machine.

If the scanning unit / cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the scanning unit / cover, then open it again.

4. Remove the empty FINE Cartridge.

(1) Pinch the tabs and open the ink cartridge locking cover.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.

Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

5. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (D) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.

Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.

Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

6. Install the FINE Cartridge.

(1) Put the new FINE cartridge on the FINE cartridge holder.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

(2) Close the ink cartridge locking cover to lock the FINE cartridge into place.

Push down the ink cartridge locking cover until it clicks.

(3) Confirm that the ink cartridge locking cover is closed correctly.

Caution

If the ink cartridge locking cover is not closed correctly, push down the ink cartridge locking cover until it clicks.

(E) Closed correctly

(F) Not closed correctly (the cover is tilted)

Caution

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

7. Lift the scanning unit / cover slightly to set the scanning unit support back to its original position, and gently close the scanning unit / cover.

Caution

When setting the scanning unit support back to its original position, be sure to hold the scanning unit / cover firmly, and be careful not to get your fingers caught.

Caution

If the Alarm lamp lights or flashes orange after the scanning unit / cover is closed, take appropriate action.

-⋗ [ Alarm Lamp Flashes Orange ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

The machine may make noise during operation.

Replacing FINE Cartridges

Support Code=1700 Eight flashes: Ink absorber is almost full.

The ink absorber is almost full.

The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning.

Press the machine's Black or Color button to continue printing. Contact the service center.

Support Code=1686 Thirteen flashes: The remaining ink level cannot be detected

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop/Reset button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

-⋗ [ Replacing FINE Cartridges ]

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Support Code=1684 Fourteen flashes: The FINE cartridge cannot be recognized

The ink cartridge cannot be recognized.

Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop/Reset button.

When you need to replace a FINE cartridge, follow the procedure below.

Caution

Handling FINE Cartridges

Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine may not print properly if you touch them.

If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE cartridge removed.

Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to clog. Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace the FINE cartridge properly.

Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.

Caution

If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever ink remains, only for a while. However the print quality may be reduced compared to when printing with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum qualities. Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine cannot print.

Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.

Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When ink runs out, replace the FINE cartridge immediately with a new one.

1. Make sure that the power is turned on.

2. Open the paper support.

3. Lift the scanning unit / cover, then hold it open with the scanning unit support (C).

The FINE cartridge holder moves to the replacement position.

Caution

Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE cartridge holder until it stops completely.

Caution

The inside of the machine may be stained with ink. Be careful not to stain your hands or clothing when replacing the FINE cartridge. You can easily wipe off the ink from the inside of the machine with tissue paper or the like.

For details on the cleaning, refer to Safety and Important Information.

Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the machine to malfunction.

When opening the scanning unit / cover, lift it with the document cover closed.

Do not touch the metallic parts or other parts inside the machine.

If the scanning unit / cover is left open for more than 10 minutes, the FINE cartridge holder moves to the far right and the Alarm lamp lights. In this case, close the scanning unit / cover, then open it again.

4. Remove the empty FINE Cartridge.

(1) Pinch the tabs and open the ink cartridge locking cover.

(2) Remove the FINE cartridge.

Caution

Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.

Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables.

5. Prepare a new FINE cartridge.

(1) Take a new FINE cartridge out of its package and remove the protective tape (D) gently.

Caution

If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully.

Be careful not to stain your hands and the surrounding area with ink on the removed protective tape.

Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.

Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may not print properly if you touch them.

6. Install the FINE Cartridge.

(1) Put the new FINE cartridge on the FINE cartridge holder.

The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot.

(2) Close the ink cartridge locking cover to lock the FINE cartridge into place.

Push down the ink cartridge locking cover until it clicks.

(3) Confirm that the ink cartridge locking cover is closed correctly.

Caution

If the ink cartridge locking cover is not closed correctly, push down the ink cartridge locking cover until it clicks.

(E) Closed correctly

(F) Not closed correctly (the cover is tilted)

Caution

The machine cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges.

7. Lift the scanning unit / cover slightly to set the scanning unit support back to its original position, and gently close the scanning unit / cover.

Caution

When setting the scanning unit support back to its original position, be sure to hold the scanning unit / cover firmly, and be careful not to get your fingers caught.

Caution

If the Alarm lamp lights or flashes orange after the scanning unit / cover is closed, take appropriate action.

-⋗ [ Alarm Lamp Flashes Orange ]

When you start printing after replacing the FINE cartridge, the machine starts cleaning the print head automatically. Do not perform any other operations until the machine completes the cleaning of the print head.

If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position.

The machine may make noise during operation.

Replacing FINE Cartridges

Support Code=1682 Fifteen flashes: The FINE cartridge cannot be recognized

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

-⋗ [ Replacing FINE Cartridges ]

If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.

Support Code=1688 Sixteen flashes: The ink has run out

The ink has run out.

Replace the ink cartridge and close the scanning unit / cover.

-⋗ [ Replacing FINE Cartridges ]

If printing is in progress and you want to continue printing, press the machine's Stop/Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Support Code=5100 Two flashes:

Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the machine again.

Caution

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

If the problem is not resolved, contact the service center.

Support Code=B200 Ten flashes:

Turn off the machine, and unplug the power cord of the machine from the power supply.

Contact the service center.

Support Code=5011,5012,5200,5400,5700,6000,6800,6801,5B00,6930,6931,6932,6933,6936,6937,6938,6940,6941,6942,6943,6944,6945.6946 Other cases than above:

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the problem is not resolved, contact the service center.

Alarm Lamp Flashes Orange

Issue

Caution

Cause and solution

Support Code=1000 Two flashes: Machine is out of paper./Paper does not feed

Cause and solution

Support Code=1300 Three flashes: Paper jam

Cause and solution

Support Code=1687 Four flashes: The FINE cartridge is not installed properly

Cause and solution

Support Code=1401,1403,1485 Five flashes: The FINE Cartridge is not installed properly./Appropriate FINE Cartridge is not installed

Cause and solution

Support Code=1486,1487 Seven flashes: FINE cartridge is not installed in the correct position

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Cause and solution

Support Code=1700 Eight flashes: Ink absorber is almost full.

Cause and solution

Support Code=1686 Thirteen flashes: The remaining ink level cannot be detected

Cause and solution

Support Code=1684 Fourteen flashes: The FINE cartridge cannot be recognized

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Caution

Cause and solution

Support Code=1682 Fifteen flashes: The FINE cartridge cannot be recognized

Cause and solution

Support Code=1688 Sixteen flashes: The ink has run out

Cause and solution

Support Code=5100 Two flashes:

Caution

Cause and solution

Support Code=B200 Ten flashes:

Cause and solution

Support Code=5011,5012,5200,5400,5700,6000,6800,6801,5B00,6930,6931,6932,6933,6936,6937,6938,6940,6941,6942,6943,6944,6945.6946 Other cases than above: