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Cause and solution
Cause and solution
Cause and solution
•Cannot Receive a Fax, Cannot Print a Fax
Cause and solution
Check 1: Is the power turned on?
A: ON button
B: FAX Memory lamp
Caution
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
Caution
If the faxes stored in machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.
Cause and solution
Check 2: Is the machine's memory full?
Print the received faxes stored in the machine's memory, delete them from the machine's memory, and have the sender resend the faxes.
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.
If an error occurred during a fax transmission, the document is not stored in the machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Caution
You can print or delete the faxes stored in the machine's memory.
See [ Printing a Document in Machine's Memory ] in this page.
See [ Deleting a Document in Machine's Memory ] in this page.
Caution
Printing a Document in Machine's Memory
You can print a specified document in the machine's memory or print all the documents in its memory at a time.
When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
1. Make sure that the machine is turned on.
2. Load paper.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the Menu button.
The FAX menu screen is displayed.
5. Use the 
Caution
6. Use the
You can select the following print menus.
You can print a list of the documents in the machine's memory (MEMORY LIST).
MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.
A transaction number from "0001" to "4999" on MEMORY LIST indicates a document being sent. A transaction number from "5001" to "9999" on MEMORY LIST indicates a document being received.
You can specify the document and print it.
If you select this menu, the document selection screen is displayed.
Caution
No mark: Indicates a black and white document.
button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.Specify the document and print it following the procedure below.
1. Use the
2. Use the
- If you select Yes:
Only the first page of the document will be printed.
The document is still stored in the machine's memory.
- If you select No:
All pages of the document will be printed.
The screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the
Caution
If you select this menu, the confirmation screen is displayed.
You can print all the received documents in the machine's memory.
If you select Yes using the
Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the
Deleting a Document in Machine's Memory
You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.
Caution
-⋗ See [ Printing a List of the Document in Machine's Memory ] in this page.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Press the Menu button.
The FAX menu screen is displayed.
4. Use the
Caution
5. Use the
You can select the following delete menus.
You can specify the document and delete it.
If you select this menu, the document selection screen is displayed.
Caution
No mark: Indicates a black and white document.
button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number.Specify the document and delete it following the procedure below.
1. Use the
The confirmation screen is displayed.
2. Use the
The specified document will be deleted from machine's memory.
Caution
If you select this menu, the confirmation screen is displayed.
You can delete all the documents in the machine's memory.
If you select Yes using the
Cause and solution
Check 3: Does an error occur during reception?
-⋗ [ A Message for Faxing Is Displayed on the LCD ]
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Check 4: Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
The connection method differs depending on your telephone line.
-⋗ See [ Basic Connection ] in this page.
-⋗ See [ Connecting Various Lines ] in this page.
If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.
Caution
- Do not connect fax machines and/or telephones in parallel (US and Canada only).
If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.
If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.
Basic Connection
Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.
When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.
Caution
Caution
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.
Connecting Various Lines
This section introduces how to connect various lines.
These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.
Caution
xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.
A. Digital Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Broadband router compatible with Internet Telephone
D. Computer
E. Telephone or answering machine
F. WAN (Wide Area Network) port
G. LAN (Local Area Network) port
H. TEL port
I. LINE port
* Port configurations and names may vary depending on the product.
Caution
-⋗ See [ Setting the Telephone Line Type ] in this page.
A. Analog Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Computer
D. Telephone or answering machine
Caution
Caution
-⋗ See [ Setting the Telephone Line Type ] in this page.
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Setting the Telephone Line Type
Before using your machine, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type.
Caution
1. Make sure that the machine is turned on.
2. Press the Setup button.
The Setup menu screen is displayed.
3. Use the
4. Use the
5. Use the
6. Use the
Rotary pulse
Select when your telephone line type is pulse dialing.
Touch tone
Select when your telephone line type is tone dialing.
Caution
7. Press the FAX button to return to the Fax standby screen.
Cause and solution
Check 5: Is a different size of paper from that specified by Page size in FAX paper settings loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine.
Cause and solution
Check 6: Is paper loaded?
If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.
Cause and solution
Check 7: Is the amount of remaining ink sufficient to print a fax?
If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine's memory.
-⋗ [ Document Stored in Machine's Memory ]
Caution
-⋗ [ Replacing a FINE Cartridge ]
Set Print when no ink in Auto print settings under Fax settings to Print.
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory.
If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under Fax settings to store the received fax in the machine's memory. After you replace the FINE cartridge and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.
Cause and solution
Check 8: Is the machine set to the appropriate receive mode?
Check the receive mode setting and change it to a mode suited to your connection if necessary.
Cause and solution
Check 9: Is FAX RX reject set to ON?
Select OFF for FAX RX reject in Security control under Fax settings.
Cause and solution
Check10: Are there setting items set Reject in Caller rejection?
If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject.
Cause and solution
Cause and solution
Cause and solution
•Machine Does Not Switch Automatically between Voice and Fax Calls
Cause and solution
Check: Is the receive mode set to FAX only mode?
If FAX only mode is selected for Receive mode set. under FAX menu, there will be no automatic switching between voice and fax calls.
Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
This section describes the preparation necessary for receiving a fax and how to receive a fax.
Preparing for Receiving a Fax
Prepare for receiving a fax according to the following procedure.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Make sure of the receive mode setting.
Make sure of the receive mode setting displayed on the Fax standby screen.
4. Load paper.
Load the sheets of plain paper.
5. Specify the paper settings as necessary.
This completes the preparation for receiving fax.
When a fax is received, it is printed on the loaded paper automatically.
Receiving a Fax
Depending on the selected receive mode, the receive operation varies.
Caution
- When TEL priority mode is selected:
When the call is a fax:
The telephone will ring when a call incomes.
Pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset.
The machine will receive the fax.
Caution
Caution
When the answering machine is connected to the machine:
- The entire message should be no longer than 15 seconds.
- In the message, tell your callers how to send a fax.
When the call is a voice call:
The telephone will ring when a call incomes.
Pick up the handset, and talk on the telephone.
Caution
- When Fax only mode is selected:
When the call is a fax:
The machine will receive the fax automatically.
Caution
- When DRPD or Network switch is selected:
When the call is a fax:
The telephone will ring when a call incomes.
The machine will receive the fax automatically when the fax ring pattern is detected.
Caution
- When the call is a voice call:
The telephone will ring when a call incomes.
When the machine does not detect the fax ring pattern, the telephone will continue ringing.
Pick up the handset, and talk on the telephone.
Caution
You need to select the appropriate ring pattern on the machine.
The name of this service varies depending on the country or region of purchase. This setting may not be also available depending on the country or region of purchase.
Cause and solution
Cause and solution
Cause and solution
•Quality of Received Fax is Poor
Cause and solution
Check 1: Check the scan settings of the sender's fax machine
Ask the sender to adjust the scan settings of the fax machine.
Cause and solution
Check 2: Is ECM RX set to OFF?
Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings.
If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Cause and solution
Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty?
The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.
Cause and solution
Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM?
Cause and solution
Check 5: Did you confirm the paper and print quality settings?
Cause and solution
Cause and solution
Cause and solution
Cause and solution
Check: Is ECM RX set to OFF?
If OFF is select for ECM RX in Adv. communication in Adv. FAX settings under Fax settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.
Set ECM RX to ON.
Cause and solution
Cause and solution
Cause and solution
•Errors Often Occur When You Receive a Fax
Cause and solution
Check 1: Check the telephone line condition or the connection
If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on RX start speed in Adv. communication in Adv. FAX settings under Fax settings.
Cause and solution
Check 2: Is the sender's fax machine operating normally?
Contact the sender and ask the sender to check whether the fax machine is operating normally.