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Issue
Caution
If you need to turn off the printer to remove jammed paper during printing, cancel print jobs before turning off the printer.
Cause and solution
Paper Is Jammed in the Paper Output Slot/Rear Tray/Manual Feed Tray
Remove the paper following the procedure below.
1. Press the Paper Jam Clearing button.
Press the Paper Jam Clearing button on the side of the Paper Output Tray, to set the Paper Output Tray to the paper jam clearing position.
Press the Paper Jam Clearing button on the side of the Manual Feed Tray, to set the Manual Feed Tray to the paper jam clearing position.
2. Open the Top Cover and pull the jammed paper out slowly to remove it.
Pull the jammed paper out slowly, either from the Paper Output Slot or the Rear Tray, whichever is easier.
When you pull the jammed paper from the Rear Tray, remove the other seats of paper loaded in the Rear Tray before pulling the jammed paper.
Caution
Cause and solution
3. Close the Top Cover and Return the tray to the original position.
Return the Paper Output Tray to the paper output position or return the Manual Feed Tray to the paper feed position.
4. Reload the paper, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 2, all print jobs in the queue are canceled. Reprint if necessary.
Caution
-⋗ [ Loading Paper ]
Cause and solution
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.
Cause and solution
In Other Cases
Make sure of the following:
Check 1: Are there any foreign objects around the Paper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray or the Manual Feed Tray?
If there are any foreign objects in the Rear Tray or the Manual Feed Tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Caution