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Issue
Cause and solution
Check 1: Make sure that paper is loaded
Cause and solution
Check 2: Make sure of the following when you load paper
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Cause and solution
Check 3: Check to see if the paper you are printing on is not too thick or curled
Cause and solution
Check 4: Make sure of the following when you load envelopes
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Cause and solution
Check 5: Confirm that the media type and the paper size settings correspond with the loaded paper
Cause and solution
Check 6: Make sure that there are not any foreign objects in the rear tray
If the paper tears in the rear tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
Cause and solution
Check 7: Clean the Paper Feed Roller
Caution
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.