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Issue
The support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Cause and solution
Support Code = 1600
⋖ Cause ⋗
If the lamp on the ink tank is flashing, ink may have run out.
⋖ Cause ⋗
If the lamp on the ink tank is flashing, ink may have run out.
⋖ Action ⋗
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
Caution
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape 
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1401, 1403, 1405
⋖ Cause ⋗
The print head may be damaged.
⋖ Cause ⋗
The print head may be damaged.
⋖ Action ⋗
Contact the service center.
Cause and solution
Support Code = 1680
⋖ Cause ⋗
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
⋖ Cause ⋗
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
⋖ Action ⋗
Confirm that the ink tanks are installed in the appropriate positions.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1681
⋖ Cause ⋗
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
⋖ Cause ⋗
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
⋖ Action ⋗
Confirm that the ink tanks are installed in the appropriate positions.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1683
⋖ Cause ⋗
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
⋖ Cause ⋗
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
⋖ Action ⋗
Replace the ink tank and close the ink cover.
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
Caution
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1660
⋖ Cause ⋗
The ink tank is not installed.
⋖ Cause ⋗
The ink tank is not installed.
⋖ Action ⋗
Install the ink tank.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1684
⋖ Cause ⋗
The ink tank cannot be recognized.
⋖ Cause ⋗
The ink tank cannot be recognized.
⋖ Action ⋗
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine.
Install the appropriate ink tank.
If you want to cancel printing, press the machine's Stop button.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1410, 1411, 1412, 1413, 1414
⋖ Cause ⋗
The ink tank cannot be recognized.
⋖ Cause ⋗
The ink tank cannot be recognized.
⋖ Action ⋗
Open the ink cover and replace the ink tank which lamp is off.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1688
⋖ Cause ⋗
The ink has run out. (The lamp on the ink tank flashes.)
⋖ Cause ⋗
The ink has run out. (The lamp on the ink tank flashes.)
⋖ Action ⋗
Replace the ink tank and close the ink cover.
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Caution
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.
2. Open the document cover.
Caution
When opening or closing the document cover, do not touch the buttons and LCD on the operation panel. Doing so may result in an unexpected operation.
3. Open the ink cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Caution
Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape
Caution
(2) Hold the ink tank with the orange protective cap (C) pointing up while being careful not to block the Y-shape air hole (B).
(3) Lift up the tab on the orange protective cap (C) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
Caution
To install a black pigment (PGBK) ink tank, insert it in the middle of the correct position with equal spaces on the left and right sides.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Caution
7. Close the ink cover, then close the document cover gently.
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code = 1850
⋖ Cause ⋗
The inner cover (the cover of the disc tray) is closed.
⋖ Cause ⋗
The inner cover (the cover of the disc tray) is closed.
⋖ Action ⋗
Open the inner cover, attach the disc tray properly, then press the OK button to dismiss the error.
Cause and solution
Support Code = 1855
⋖ Cause ⋗
The inner cover (the cover of the disc tray) has been closed.
⋖ Cause ⋗
The inner cover (the cover of the disc tray) has been closed.
⋖ Action ⋗
Open the inner cover, then press the OK button to dismiss the error.
Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
Cause and solution
Support Code = 1701, 1711
⋖ Cause ⋗
The ink absorber is almost full.
⋖ Cause ⋗
The ink absorber is almost full.
⋖ Action ⋗
Press the machine's OK button to continue printing. Contact the service center.
Cause and solution
Support Code = 5B01, 5B11
⋖ Cause ⋗
Printer error has occurred.
⋖ Cause ⋗
Printer error has occurred.
⋖ Action ⋗
Contact the service center.
Cause and solution
Support Code = 2500
⋖ Cause ⋗
The cause of following may have occurred the failure of Automatic Print Head Alignment.
⋖ Cause ⋗
The cause of following may have occurred the failure of Automatic Print Head Alignment.
⋖ Action ⋗
Press the OK button on the machine to dismiss the error, then take the actions described below.
After carrying out the above measures, if the problem continues after aligning the Print Head again, press the OK button to dismiss the error, and then perform Manual Print Head Alignment.
Cause and solution
Support Code = B200
⋖ Cause ⋗
An error requiring you to contact the service center has occurred.
⋖ Cause ⋗
An error requiring you to contact the service center has occurred.
⋖ Action ⋗
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Caution
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Cause and solution
Support Code = 5100
⋖ Cause ⋗
Printer error has occurred.
⋖ Cause ⋗
Printer error has occurred.
⋖ Action ⋗
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.
Caution
Cause and solution
Support Code = 6001, 6002
⋖ Cause ⋗
Printer error has occurred.
⋖ Cause ⋗
Printer error has occurred.
⋖ Action ⋗
If the paper output tray is closed, open it.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Caution
Cause and solution
Support Code = 5011, 5012, 5200, 5400, 5C00, 5C20, 6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6939, 693A, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A81, 6B10, 6B20, C000, 9000, 9500
⋖ Cause ⋗
Printer error has occurred.
⋖ Cause ⋗
Printer error has occurred.
⋖ Action ⋗
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Caution
If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.