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Issue
Cause and solution
Check 1: Did you confirm the paper and print quality settings?
Cause and solution
Check 2: Is the appropriate type of paper being used? Check the following
-⋗ [ Media Types You Can Use ]
-⋗ [ Printing Area ]
Cause and solution
Check 3: Load the paper after correcting its curl
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
Cause and solution
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
2. Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Caution
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
Cause and solution
Check 4: If you are printing on thick paper, select the Prevent paper abrasion setting
Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the printer to prevent paper abrasion on the computer.
Print speed may be reduced if you are selecting the Prevent paper abrasion setting.
* Deactivate the Prevent paper abrasion setting once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply.
Cause and solution
Check 5: If the intensity is set high, reduce the Intensity setting in the printer driver and try printing again
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the Intensity setting in the printer driver and try printing again.
1. Open the printer driver setup window.
2. On the Main sheet, select Manual for Color/Intensity, and then click Set.
3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.
1. Open the Print dialog box.
2. Select Color Options in the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
Cause and solution
Check 6: Is printing performed beyond the recommended printing area?
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
About this page
This page is for the PRO-1 with firmware version 2.000 or later.
Check your PRO-1 firmware version while referring to [ How to upgrade the firmware ], and upgrade the firmware if necessary before going through this page.
With the upgraded firmware, you can perform the following:
- Printing in the color hue (in the PRO Mode) that looks like the one on the monitor
- Reducing the Fine Art Paper margin (from 35 mm to 30 mm)
- Printing on Canvas paper
Caution
The latest version of the printer driver needs to be installed.
With Mac OS X v10.4, the above new features are not available.
Printing Area
To ensure the best print quality, the printer allows a margin along each edge of media. The actual printable area will be the area inside these margins.
Recommended printing area 
Printable area 
However, printing in this area can affect the print quality or the paper feed precision.
Caution
Borderless Printing
- By selecting Borderless Printing option, you can make prints with no margins.
- When performing Borderless Printing, slight cropping may occur at the edges since the printed image is enlarged to fill the whole page.
- For Borderless Printing, use the following paper:
Performing Borderless Printing on any other type of paper may substantially reduce printing quality and/or result in printouts with altered color hues.
- Borderless Printing is not available for legal, 11" x 17" (279.4 x 431.8 mm), A5, B5, or B4 sized paper, plain paper, or art paper.
- Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom edges of the paper or cause these parts to become smudged.
Other Sizes than Letter or Legal
| Size | Printable Area (width x height) |
| A5 | 5.56 x 7.95 inches (141.2 x 202.0 mm) |
| A4 | 8.00 x 11.38 inches (203.2 x 289.0 mm) |
| A3 | 11.43 x 16.22 inches (290.2 x 412.0 mm) |
| A3+ | 12.69 x 18.70 inches (322.2 x 475.0 mm) |
| B5 | 6.90 x 9.80 inches (175.2 x 249.0 mm) |
| B4 | 9.85 x 14.02 inches (250.2 x 356.0 mm) |
| 4" x 6" (10 x 15 cm) | 3.73 x 5.69 inches (94.8 x 144.4 mm) |
| 4" x 8" (101.6 x 203.2 mm) | 3.73 x 7.69 inches (94.8 x 195.2 mm) |
| 5" x 7" (13 x 18 cm) | 4.73 x 6.69 inches (120.2 x 169.8 mm) |
| 8" x 10" (20 x 25 cm) | 7.73 x 9.69 inches (196.4 x 246.0 mm) |
| 10" x 12" (25 x 30 cm) | 9.73 x 11.69 inches (247.2 x 296.8 mm) |
| 11" x 17" (279.4 x 431.8 mm) | 10.73 x 16.69 inches (272.6 x 423.8 mm) |
| 14" x 17" (36 x 43 cm) | 13.73 x 16.69 inches (348.8 x 423.8 mm) |
| Wide | 3.73 x 6.80 inches (94.8 x 172.6 mm) |
(A) 1.65 inches (42.0 mm)
(B) 1.50 inches (38.0 mm)
(C) 0.12 inches (3.0 mm)
(D) 0.20 inches (5.0 mm)
(E) 0.13 inches (3.4 mm)
(F) 0.13 inches (3.4 mm)
Letter, Legal
| Size | Printable Area (width x height) |
| Letter | 8.00 x 10.69 inches (203.2 x 271.4 mm) |
| Legal | 8.00 x 13.69 inches (203.2 x 347.6 mm) |
(A) 1.65 inches (42.0 mm)
(B) 1.50 inches (38.0 mm)
(C) 0.12 inches (3.0 mm)
(D) 0.20 inches (5.0 mm)
(E) 0.25 inches (6.4 mm)
(F) 0.25 inches (6.3 mm)
Sizes for Art Paper
When using art paper or non-Canon genuine specialty paper, printing is not done in a 1.18 inch (30 mm) or 1.38 inch (35 mm) margin along the top and bottom edges. A limit is set to prevent printing along a 1.18 inch (30 mm) or 1.38 inch (35 mm) margin on the top and bottom edges when a page size for art paper is selected in the printer driver. We recommend checking the printing area in the preview screen before printing.
A4, A3, A3+
| Size | Recommended Printing Area (width x height) |
| A4 (art paper, 1.18 inch (30 mm) margin) | 8.00 x 9.33 inches (203.2 x 237.0 mm) |
| A4 (art paper, 1.38 inch (35 mm) margin) | 8.00 x 8.94 inches (203.2 x 227.0 mm) |
| A3 (art paper, 1.18 inch (30 mm) margin) | 11.43 x 14.17 inches (290.2 x 360.0 mm) |
| A3 (art paper, 1.38 inch (35 mm) margin) | 11.43 x 13.78 inches (290.2 x 350.0 mm) |
| A3+ (art paper, 1.18 inch (30 mm) margin) | 12.69 x 16.65 inches (322.2 x 423.0 mm) |
| A3+ (art paper, 1.38 inch (35 mm) margin) | 12.69 x 16.26 inches (322.2 x 413.0 mm) |
(A) 1.18 inches (30.0 mm) or 1.38 inches (35.0 mm)
(B) 1.18 inches (30.0 mm) or 1.38 inches (35.0 mm)
(C) 0.13 inches (3.4 mm)
(D) 0.13 inches (3.4 mm)
Letter
| Size | Recommended Printing Area (width x height) |
| Letter (art paper, 1.18 inch (30 mm) margin) | 8.00 x 8.64 inches (203.2 x 219.4 mm) |
| Letter (art paper, 1.38 inch (35 mm) margin) | 8.00 x 8.24 inches (203.2 x 209.4 mm) |
(A) 1.18 inches (30.0 mm) or 1.38 inches (35.0 mm)
(B) 1.18 inches (30.0 mm) or 1.38 inches (35.0 mm)
(C) 0.25 inches (6.4 mm)
(D) 0.25 inches (6.3 mm)
Printable Discs
The printing area of the printable disc is from 0.67 inches (17 mm) of the internal diameter to 0.04 inches (1 mm) from the external diameter of the printing surface.
(A) 0.67 inches (17.0 mm)
(B) 0.04 inches (1.0 mm)
Cause and solution
Check 7: Is the Paper Feed Roller dirty?
Clean the Paper Feed Roller.
Caution
If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
Windows
1. Make sure that the power is turned on.
2. Open the Paper Output Tray gently, and pull out the Output Tray Extension.
Caution
* The Inner Cover is not present depending on the country or region of purchase.
3. Open the printer driver setup window.
4. Select Roller Cleaning.
(1) Click the Maintenance tab.
(2) Click Roller Cleaning.
(3) Select the paper source to clean (Rear Tray or Manual Feed Tray).
(4) Click OK.
If you selected Manual Feed Tray in (3), go to step 6.
5. Clean the Paper Feed Roller without paper.
(1) Follow the message to remove paper in the Rear Tray.
(2) Click OK.
The Paper Feed Roller will rotate as it is cleaned.
6. Clean the Paper Feed Roller with paper.
- When Rear Tray is selected in (3) of step 4:
(1) Make sure that the Paper Feed Roller has stopped rotating, then follow the message to load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Click OK.
The printer starts cleaning.
The cleaning will be completed after the paper is ejected.
Do not perform any other operations until the printer completes the cleaning of the Paper Feed Roller.
(3) When the completion message appears, click OK.
If the problem is not resolved after cleaning the Paper Feed Roller in the Rear Tray, turn off the power, disconnect the power plug, then wipe the Paper Feed Roller parts (the large Paper Feed Roller in the center and three rollers on each side of it) (A) located in the Rear Tray with a moistened cotton swab or the like. Do not touch the Paper Feed Roller (B) with your fingers. Wipe the Paper Feed Roller parts with a cotton swab while turning the shaft (C) with your fingers.
After cleaning the Paper Feed Roller parts with a cotton swab, turn on the power and repeat the procedure from step 1 to clean the Paper Feed Roller.
If the problem is not resolved after cleaning the Paper Feed Roller as described above, contact the service center.
- When Manual Feed Tray is selected in (3) of step 4:
(1) Confirm the message and click OK.
(2) Follow the message to load a sheet of A4 or Letter-sized plain paper in the Manual Feed Tray.
(3) Click OK.
The printer starts cleaning.
Do not perform any other operations during the cleaning of the Paper Feed Roller.
(4) Repeat the procedures of (2) and (3) two more times.
The cleaning will be completed after being performed three times.
(5) When the completion message appears, click OK.
If the problem is not resolved after cleaning the Paper Feed Roller as described above, contact the service center.
Macintosh
1. Make sure that the power is turned on.
2. Open the Paper Output Tray gently, and pull out the Output Tray Extension.
Caution
* The Inner Cover is not present depending on the country or region of purchase.
3. Open the Canon IJ Printer Utility.
4. Select Roller Cleaning.
(1) Make sure that Cleaning is selected in the pop-up menu.
(2) Click Roller Cleaning.
(3) Select the paper source to clean (Rear Tray or Manual Feed Tray).
(4) Click OK.
If you selected Manual Feed Tray in (3), go to step 6.
5. Clean the Paper Feed Roller without paper.
(1) Follow the message to remove paper in the Rear Tray.
(2) Click OK.
The Paper Feed Roller will rotate as it is cleaned.
6. Clean the Paper Feed Roller with paper.
- When Rear Tray is selected in (3) of step 4:
(1) Make sure that the Paper Feed Roller has stopped rotating, then follow the message to load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Click OK.
The printer starts cleaning.
The cleaning will be completed after the paper is ejected.
Do not perform any other operations until the printer completes the cleaning of the Paper Feed Roller.
If the problem is not resolved after cleaning the Paper Feed Roller in the Rear Tray, turn off the power, disconnect the power plug, then wipe the Paper Feed Roller parts (the large Paper Feed Roller in the center and three rollers on each side of it) (A) located in the Rear Tray with a moistened cotton swab or the like. Do not touch the Paper Feed Roller (B) with your fingers. Wipe the Paper Feed Roller parts with a cotton swab while turning the shaft (C) with your fingers.
After cleaning the Paper Feed Roller parts with a cotton swab, turn on the power and repeat the procedure from step 1 to clean the Paper Feed Roller.
If the problem is not resolved after cleaning the Paper Feed Roller as described above, contact the service center.
- When Manual Feed Tray is selected in (3) of step 4:
(1) Confirm the message and click OK.
(2) Follow the message to load a sheet of A4 or Letter-sized plain paper in the Manual Feed Tray.
(3) Click OK.
The printer starts cleaning.
Do not perform any other operations during the cleaning of the Paper Feed Roller.
(4) Repeat the procedures of (2) and (3) two more times.
The cleaning will be completed after being performed three times.
If the problem is not resolved after cleaning the Paper Feed Roller as described above, contact the service center.
Cause and solution
Check 8: Is inside of the printer dirty?
When performing duplex printing, the inside of the printer may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
Caution
Cleaning Inside the Printer
Perform bottom plate cleaning before you execute duplex printing to prevent smudges on the back side of the paper.
Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page.
The procedure for performing bottom plate cleaning is as follows:
1. Open the printer driver setup window.
2. Click Bottom Plate Cleaning on the Maintenance tab.
The Bottom Plate Cleaning dialog box opens.
3. Load paper in the printer.
As instructed in the dialog box, fold the A4 size or Letter size plain paper in half lengthwise, and then unfold the sheet.
Load the paper into the rear tray in the landscape orientation with the crest of the crease facing down.
4. Perform the bottom plate cleaning.
Make sure that the printer is on and then click Execute.
Bottom plate cleaning starts.
To prevent smudges on the back side of the paper, perform bottom plate cleaning. Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page.
The procedure for performing bottom plate cleaning is as follows:
1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility.
2. Click the Bottom Plate Cleaning icon.
The dialog opens.
3. Load paper in the printer.
As instructed in the dialog, fold the A4 size or Letter size plain paper in half lengthwise, and then unfold the sheet. Load the paper into the rear tray in the landscape orientation with the crest of the crease facing down.
4. Perform the bottom plate cleaning.
Make sure that the printer is on and then click OK. Bottom plate cleaning starts.
Cleaning the Protrusions inside the Printer
If protrusions inside the printer are stained, wipe off any ink from the protrusions using a cotton swab or the like.
Caution
Pull the lever slightly as shown in the figure below for easy access, then wipe off any ink using a cotton swab or the like.
Cause and solution
Check 9: Set Ink Drying Wait Time longer
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1. Make sure that the printer is turned on.
2. Open the printer driver setup window.
3. Click the Maintenance tab and then Custom Settings.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.
5. Confirm the message and click OK.
1. Make sure that the printer is turned on.
2. Open the Canon IJ Printer Utility.
3. Select Custom Settings in the pop-up menu.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Apply.
5. Confirm the message and click OK.
Cause and solution
Check 10: Is the paper scratched by other loaded paper?
Depending on the media type, the paper may be scratched by other loaded paper when feeding from the Rear Tray. In this case, load one sheet at a time.