Follow the steps below if the camera is not recognized your Widows 8 PC.
Caution
If the camera is not recognized by the EOS Utility software, please check whether any of the following cases may be a remedy to the problem.
1. Try connecting the camera to a different USB terminal.
If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer.
2. Try using the Device Manager
1. Move the pointer to the bottom right to display the Charms Bar.
When the Charms Bar is displayed, select [Settings], then
select [Control Panel].
2. Click [Hardware and Sound].
3. Click [Device Manager].
4. Click [Portable Devices].
5. Click the model name of your camera, then
click [
].
6. Click [OK].
7. Click [ ].
8. If the camera is recognized by the computer, the following window will appear.
Caution
1. Click [Tap to choose what happens with this device].
2. Select [Page for Canon EOS (camera model number)].
3. Select [EOS Utility].
4. EOS Utility will start.
*If the abovementioned items (EOS Utility software /Instruction Manual) were not included with you camera, please download them from the Canon homepage.