Solution
Check the lens' focus modeClean the lens and camera electrical contacts
Securely mounting the lens
How to Check the [C.Fn IV: Operation/Others C.Fn-5: Shutter/AE lock button] Custom Function Setting
Check the lens' focus mode
If the lens' focus mode is set to ⋖MF⋗, auto focus will not operate.
In the menu, set [Focus mode]* to [AF], or set the focus mode switch on the lens to ⋖AF⋗.
*[Focus mode] will be displayed when an EF-M lens has been attached.
With an EF-M lens
With a non-EF-M lens
Clean the lens and camera electrical contacts
The transfer of information between the camera and the lens is carried out by the electrical contacts on both the camera and the lens.
If the contacts on either the lens side or the camera side get dirty, communication cannot be carried out correctly, and in some cases the autofocus may not operate correctly. If the lens or camera contacts get dirty, please clean them very gently with a clean, dry cloth.
Caution
Precautions on cleaning contacts:
Securely mounting the lens
Both the camera and the lens mutually exchange information. For this reason, if the lens is not securely mounted, there may be cases where the autofocus does not operate correctly.
Please mount the lens securely, as shown in the image below.
If using an EF or EF-S lenses, attach the Mount Adapter EF-EOS M securely.
How to Check the [C.Fn IV: Operation/Others C.Fn-5: Shutter/AE lock button] Custom Function Setting
If autofocus does not operate when the shutter button is pressed halfway, the Custom Function setting may be changed as follows.
In this case, by pressing the shutter button halfway, the camera is set to lock the AE (fix exposure).
In this case, by pressing the shutter button halfway, the camera start to meter.
In cases like these, change the value to other than 1 or 3.
Please see the Instruction Manual that is supplied with your camera for details about how to change the setting.
If you have checked all of the items listed above, but there is still no improvement, please contact the nearest Canon Service Center.
Note that, if you are experiencing trouble with a lens made by another manufacturer, you should contact manufacturer of that lens instead.