Issue
When an error occurs, the Alarm lamp flashes. Check the status of the lamps, then take the appropriate action in Alarm Lamp Flashes or POWER Lamp and Alarm Lamp Flash Alternately.
Depending on the error, a support code (error number) and a message are displayed on the computer screen.
Caution
Alarm Lamp Flashes
POWER Lamp and Alarm Lamp Flash Alternately
Cause and solution
Cause and solution
Number of flashes = 3 flashes / Support Code = 1300
⋖Cause⋗
Paper is jammed in the paper output slot or in the rear tray.
⋖Action⋗
Remove the jammed paper.
Cause and solution
Number of flashes = 4 flashes / Support Code = 1600
⋖Cause⋗
If the lamp on the ink tank is flashing, ink may have run out.
⋖Action⋗
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
Caution
If multiple ink lamps are flashing, check the status of each ink tank.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on.
2. Open the print head cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not place any object on the print head cover. It will fall into the rear tray when the print head cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the print head cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the print head cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not touch the print head lock lever (B).If you pull up the print head lock lever, lock it again.
Do not remove both ink tanks at the same time. Be sure to replace ink tanks one by one when replacing both ink tanks.
4. Remove the new ink tank from its packaging, then remove the protective cap (C) from the bottom of the ink tank.
Caution
Do not touch the electrical contacts (D) on the ink tank.Doing so can cause the printer to malfunction or become unable to print.
Shaking ink tanks may cause ink to spill out and stain clothing or the surrounding area. Handle ink tanks carefully.
Do not touch the inside of the protective cap (C) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (C) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port (E) once the protective cap (C) is removed, as this may prevent the ink from being ejected properly.
5. Insert the front end of the ink tank into the print head at a slant.
Align the 
mark with the 
mark.
6. Press the 
mark on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
Install both ink tanks to print. The printer cannot be used unless both ink tanks are installed.
If the front (innermost) part of the ink tank (F) is sticking up, push down on the Canon logo on the ink tank. Do not remove the ink tank forcibly.
7. Close the print head cover.
Caution
If the Alarm lamp still flashes after the print head cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Replacing an Ink Tank
Cause and solution
Number of flashes = 4 flashes / Support Code = 1660
⋖Cause⋗
The ink tank is not installed.
⋖Action⋗
Install the ink tank.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on.
2. Open the print head cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not place any object on the print head cover. It will fall into the rear tray when the print head cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the print head cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the print head cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not touch the print head lock lever (B).If you pull up the print head lock lever, lock it again.
Do not remove both ink tanks at the same time. Be sure to replace ink tanks one by one when replacing both ink tanks.
4. Remove the new ink tank from its packaging, then remove the protective cap (C) from the bottom of the ink tank.
Caution
Do not touch the electrical contacts (D) on the ink tank.Doing so can cause the printer to malfunction or become unable to print.
Shaking ink tanks may cause ink to spill out and stain clothing or the surrounding area. Handle ink tanks carefully.
Do not touch the inside of the protective cap (C) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (C) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port (E) once the protective cap (C) is removed, as this may prevent the ink from being ejected properly.
5. Insert the front end of the ink tank into the print head at a slant.
Align the mark with the mark.
6. Press the mark on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
Install both ink tanks to print. The printer cannot be used unless both ink tanks are installed.
If the front (innermost) part of the ink tank (F) is sticking up, push down on the Canon logo on the ink tank. Do not remove the ink tank forcibly.
7. Close the print head cover.
Caution
If the Alarm lamp still flashes after the print head cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Replacing an Ink Tank
Cause and solution
Number of flashes = 4 flashes / Support Code = 1687
⋖Cause⋗
The print head lock lever is not locked or an ink tank is installed improperly.
⋖Action⋗
Open the print head cover, then take the corresponding actions below.
Make sure that the ink tank is installed properly.Push the ink tank until it clicks into place.If the front (innermost) part of the ink tank is sticking up, push down on the "Canon" logo on the ink tank.
There are the right and left tabs on the print head lock lever. Push both tabs of the print head lock lever and make sure that both tabs are locked securely.Push both tabs of the print head lock lever until each clicks into place.
Push in the order of the left and right lever.
After taking the corresponding actions, close the print head cover.
Cause and solution
Number of flashes = 5 flashes / Support Code = 1401, 1403, 1405
⋖Cause⋗
The print head may be damaged.
⋖Action⋗
Contact the service center.
Cause and solution
Number of flashes = 7 flashes / Support Code = 1681
⋖Cause⋗
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
⋖Action⋗
Confirm that the ink tanks are installed in the appropriate positions.
Cause and solution
Number of flashes = 8 flashes / Support Code = 1700, 1701
⋖Cause⋗
The ink absorber is almost full.
⋖Action⋗
Press the printer's RESUME/CANCEL button to continue printing.
Contact the service center.
Cause and solution
Number of flashes = 11 flashes / Support Code = 2500
⋖Cause⋗
Automatic Print Head Alignment failed.
⋖Action⋗
Press the printer's RESUME/CANCEL button to dismiss the error, then take the actions described below.
Print the nozzle check pattern to check the status of the print head.
Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 and perform Automatic Print Head Alignment again.
Adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, press the printer's RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head Alignment.
Cause and solution
Number of flashes = 12 flashes / Support Code = 1810
⋖Cause⋗
Battery has exhausted.
⋖Action⋗
If printing is in progress, cancel printing.
Turn off the printer, then either change to a fully charged battery pack or detach the battery attachment and connect the supplied AC adapter to the printer.
Cause and solution
Number of flashes = 15 flashes / Support Code = 1410, 1411
⋖Cause⋗
The ink tank cannot be recognized.
⋖Action⋗
Open the print head cover and check that the ink tank which lamp is off is installed properly.
If the front (innermost) part of the ink tank is sticking up, push down on the "Canon" logo on the ink tank to install it properly.
If the ink lamp is off even though the ink tank is installed properly, replace the ink tank.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on.
2. Open the print head cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not place any object on the print head cover. It will fall into the rear tray when the print head cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the print head cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the print head cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not touch the print head lock lever (B).If you pull up the print head lock lever, lock it again.
Do not remove both ink tanks at the same time. Be sure to replace ink tanks one by one when replacing both ink tanks.
4. Remove the new ink tank from its packaging, then remove the protective cap (C) from the bottom of the ink tank.
Caution
Do not touch the electrical contacts (D) on the ink tank.Doing so can cause the printer to malfunction or become unable to print.
Shaking ink tanks may cause ink to spill out and stain clothing or the surrounding area. Handle ink tanks carefully.
Do not touch the inside of the protective cap (C) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (C) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port (E) once the protective cap (C) is removed, as this may prevent the ink from being ejected properly.
5. Insert the front end of the ink tank into the print head at a slant.
Align the mark with the mark.
6. Press the mark on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
Install both ink tanks to print. The printer cannot be used unless both ink tanks are installed.
If the front (innermost) part of the ink tank (F) is sticking up, push down on the Canon logo on the ink tank. Do not remove the ink tank forcibly.
7. Close the print head cover.
Caution
If the Alarm lamp still flashes after the print head cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Replacing an Ink Tank
Cause and solution
Number of flashes = 17 flashes / Support Code = 1688
⋖Cause⋗
Ink has run out. (The lamp on the ink tank flashes.)
⋖Action⋗
Replace the ink tank and close the Print Head Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on.
2. Open the print head cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not place any object on the print head cover. It will fall into the rear tray when the print head cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the print head cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the print head cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not touch the print head lock lever (B).If you pull up the print head lock lever, lock it again.
Do not remove both ink tanks at the same time. Be sure to replace ink tanks one by one when replacing both ink tanks.
4. Remove the new ink tank from its packaging, then remove the protective cap (C) from the bottom of the ink tank.
Caution
Do not touch the electrical contacts (D) on the ink tank.Doing so can cause the printer to malfunction or become unable to print.
Shaking ink tanks may cause ink to spill out and stain clothing or the surrounding area. Handle ink tanks carefully.
Do not touch the inside of the protective cap (C) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (C) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port (E) once the protective cap (C) is removed, as this may prevent the ink from being ejected properly.
5. Insert the front end of the ink tank into the print head at a slant.
Align the mark with the mark.
6. Press the mark on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
Install both ink tanks to print. The printer cannot be used unless both ink tanks are installed.
If the front (innermost) part of the ink tank (F) is sticking up, push down on the Canon logo on the ink tank. Do not remove the ink tank forcibly.
7. Close the print head cover.
Caution
If the Alarm lamp still flashes after the print head cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Replacing an Ink Tank
Cause and solution
Number of flashes = 18 flashes / Support Code = 1689
⋖Cause⋗
The remaining ink level cannot be correctly detected.
⋖Action⋗
Replace the ink tank and close the Print Head Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
When you need to replace an ink tank, follow the procedure below.
Caution
If you remove an ink tank, replace it immediately. Do not leave the machine with the ink tank removed.
Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog. Furthermore, with such an ink tank, the machine will not be able to inform you when to replace the ink tank properly.
Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
Caution
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the machine. When an ink tank is out of ink, replace it immediately with a new one.
1. Make sure that the power is turned on.
2. Open the print head cover.
The print head holder moves to the replacement position.
Caution
Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Caution
Do not place any object on the print head cover. It will fall into the rear tray when the print head cover is opened and cause the printer to malfunction.
Do not touch the metallic parts or other parts inside the printer.
If the print head cover is left open for more than 10 minutes, the print head holder moves to the right. In this case, close and reopen the print head cover.
3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Caution
Do not touch other parts besides the ink tanks.
Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Caution
Do not touch the print head lock lever (B).If you pull up the print head lock lever, lock it again.
Do not remove both ink tanks at the same time. Be sure to replace ink tanks one by one when replacing both ink tanks.
4. Remove the new ink tank from its packaging, then remove the protective cap (C) from the bottom of the ink tank.
Caution
Do not touch the electrical contacts (D) on the ink tank.Doing so can cause the printer to malfunction or become unable to print.
Shaking ink tanks may cause ink to spill out and stain clothing or the surrounding area. Handle ink tanks carefully.
Do not touch the inside of the protective cap (C) or the open ink port (E). The ink may stain your hands if you touch them.
Do not reattach the protective cap (C) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
Do not touch the open ink port (E) once the protective cap (C) is removed, as this may prevent the ink from being ejected properly.
5. Insert the front end of the ink tank into the print head at a slant.
Align the mark with the mark.
6. Press the mark on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
Install both ink tanks to print. The printer cannot be used unless both ink tanks are installed.
If the front (innermost) part of the ink tank (F) is sticking up, push down on the Canon logo on the ink tank. Do not remove the ink tank forcibly.
7. Close the print head cover.
Caution
If the Alarm lamp still flashes after the print head cover is closed, take appropriate action.
-⋗ [ Alarm Lamp Flashes ]
When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing.
If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Replacing an Ink Tank
Cause and solution
[POWER Lamp and Alarm Lamp Flash Alternately]
[POWER Lamp and Alarm Lamp Flash Alternately]
Cause and solution
Number of flashes = 2 flashes / Support Code = 5100
⋖Cause⋗
Printer error has occurred.
⋖Action⋗
Cancel printing and turn off the printer.
Then confirm the following.
Confirm that there are no materials (e.g. jammed paper) that is preventing the print head holder from moving.
If any, remove the materials.
Confirm that the print head lock lever is locked securely.
Push the right and left tabs of the print head lock lever until each clicks into place.
Confirm that the ink tanks are installed properly.
Push an ink tank until it clicks into place.
After confirming the conditions above, turn on the printer again.
If the problem is not resolved, contact the service center.
Caution
When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.
Cause and solution
Number of flashes = 7 flashes / Support Code = 5B00, 5B01
⋖Cause⋗
Printer error has occurred.
⋖Action⋗
Contact the service center.
Cause and solution
Number of flashes = 10 flashes / Support Code = B201, B202, B203, B204
⋖Cause⋗
An error requiring you to contact the service center has occurred.
⋖Action⋗
Turn off the printer, and unplug the power cord of the printer from the power supply.
If you use a battery, turn off the printer, then detach the battery.
Contact the service center.
Cause and solution
Number of flashes = 16 flashes / Support Code = A100
⋖Cause⋗
A problem has occurred with the battery.
⋖Action⋗
Cancel printing, then turn off the printer.
Either replace the battery pack or detach the battery attachment and connect the supplied AC adapter to the printer.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
Cause and solution
Number of flashes = Other cases than above / Support Code = 5200, 5400, 5700, 5C00, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A00, A000
⋖Cause⋗
Printer error has occurred.
⋖Action⋗
Turn off the printer, and unplug the power cord of the printer from the power supply.
If you use a battery, turn off the printer, then detach the battery.
Plug the printer back in or attach the battery, then turn the printer back on.
Cause and solution
If Support Code=6910 is displayed, follow the procedures below.
1. Temporarily turn off the power of all other devices on the network.
2. Place the machine in a different location.
Cause and solution
If the problem is not resolved, contact the service center.
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