Issue
Cause and solution
About this page
This page is for the PRO-1 with firmware version 2.000 or later.
Check your PRO-1 firmware version while referring to [ How to upgrade the firmware ], and upgrade the firmware if necessary before going through this page.
With the upgraded firmware, you can perform the following:
- Printing in the color hue (in the PRO Mode) that looks like the one on the monitor
- Reducing the Fine Art Paper margin (from 35 mm to 30 mm)
- Printing on Canvas paper
Caution
The latest version of the printer driver needs to be installed.
With Mac OS X v10.4, the above new features are not available.
Cause and solution
Check 1: If the Power lamp is off, make sure that the power plug is plugged in, then turn the printer on
While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.
Cause and solution
Check 2: Make sure that the printer port is configured appropriately in the printer driver
* In the following instructions, "XXX" signifies your printer's name.
1. Log on as a user account with administrator privilege.
2. Select items from the Start menu as shown below.
3. Open the properties of printer driver for the printer.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the Printer column is selected for Print to the following port(s).
Caution
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the printer.
Cause and solution
Reinstall the printer driver.
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver.
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the printer driver.
Cause and solution
Check 3: Make sure that the printer is connected to your computer properly
When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings:
When you use the printer over LAN, make sure that the printer is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
Cause and solution
Check 4: Make sure that the printer driver is installed correctly
Re-install the printer driver.
Cause and solution
Check 5: When the printer is connected to your computer with a USB cable, check the status of the device on your computer
Follow the procedure below to check the status of the device.
1. Open the Device Manager on your computer as shown below.
If the User Account Control screen is displayed, follow the on-screen instructions.
2. Double-click Universal Serial Bus controllers then USB Printing Support.
If the USB Printing Support Properties screen is not displayed, make sure that the printer is correctly connected to the computer.
-⋗ Refer to [ Check 3: Make sure that the printer is connected to your computer properly ] within this webpage.
3. Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.