If Windows 10 does not detect the camera correctly, try these steps in the order below.
Caution
Caution
If the camera is not recognized by the EOS Utility software, please check whether any of the following cases may be a remedy to the problem.
Caution
Importing problems may occur if there are too many images (more than 1,000) on the memory card.
In this case, use a memory card reader to import the images.
1. Try connecting the camera to a different USB terminal.
If there are multiple USB terminals on your computer, connecting the cable to a different USB terminal may allow the camera to be recognized by the computer.
2. Try using the Device Manager
If you reconnect the camera and the computer with a USB cable and try to detect the camera again after deleting the camera information using the Device Manager, the camera will sometimes be detected correctly.
Caution
1. Click [File Explorer] in the taskbar in the lower part of the screen.
2. Select and right-click [This PC] () on the displayed screen, and click [Properties] (
).
3. Click [Device Manager] in the upper-left corner of the screen.
4. Select and click [Portable Devices] on the [Device Manager] screen.
5. Select the device name of your camera (), click [
] (
) and delete the information from the device.
6. Click [OK].
7. Click [ ] (Scan for hardware changes).
8. If the camera is recognized, the following screen will be displayed.
Caution
9. Click [Tap to choose what happens with this device].
10. The following screen appears.