An error message such as [Paper and ink do not match] or [No ink] is displayed (SELPHY CP1200)

Content Id: 8202716100

Solution

If an error icon appears in the printer's [LCD monitor] as shown below, or error messages such as [Paper and ink do not match] or [No Ink] appear in the camera's [LCD monitor], please check the paper cassette and the ink cassette combination for a mismatch.

1. Check the sizes indicated on the [paper cassette] and the [ink cassette].

2. Check the size on the [paper cassette].

Open the ⋖Outer cover⋗.

Check the size.

3. Check the [ink cassette] size.

Holding the ink cassette without touching　the ink sheet, check the size to make sure it matches the size of paper you will print on.

4. Confirm that the [paper cassette] and the [ink cassette]　have the same size indication. Next, reinsert them to the printer, and then try to print again.

Caution

Use of genuine Canon Color Ink/Paper Sets for SELPHY CP printers is recommended to achieve correct printing and excellent performance of this product.

Canon Color Ink/Paper Sets for SELPHY ES and postcards cannot be used with this product.

Never do the following, which may damage the printer or cause malfunction.

- Loading paper upside-down, with the glossy and back sides reversed

- Bending or separating paper at the perforations before printing

- Using label paper whose upper label surface is peeling off or has been partially pulled up

- Writing on paper before printing

- Reusing paper, as by printing on blank areas

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