Solution
1. [Wi-Fi] is set to [Enable]2. The camera is not properly connected to the computer with the USB cable
3. The camera is not recognized by EOS Utility
4. CameraWindow is being used
5. The camera is not recognized by Windows OS
If the camera cannot be connected to a computer, it may be due to one the following reasons. Please check the following items in the order they appear to find the cause of the problem.
1. [Wi-Fi] is set to [Enable]
When [ : Wi-Fi] is set to [Enable], connection via interface cable or HDMI cable is disabled. Set [
: Wi-Fi] to [Disable] before connecting a cable.
2. The camera is not properly connected to the computer with the USB cable
To connect the camera to the computer with a USB cable, use the interface cable IFC-400PCU / IFC-200U/500U (sold separately).
3. The camera is not recognized by EOS Utility
If the camera is not recognized by EOS Utility, refer to the following information for possible solutions.
4. CameraWindow is being used
Your camera does not support CameraWindow. If you are using CameraWindow, install and use the EOS Utility application.
Caution
If your computer does not meet the system requirements for EOS Utility, you can import images using a card slot on the computer or a commercially available card reader.
For the procedures for importing images using a card reader or a card slot on a computer, refer to the Related information at the bottom of this page.
5. The camera is not recognized by Windows OS
If the above items do not apply to your situation, the camera may not have been recognized by your computer's OS. For more information on OS-related issues, refer to the Related information below.