Solution
1. [Wi-Fi] is set to [Enable]2. The camera is not connected properly to the computer with the supplied USB cable
3. The camera is not recognized by EOS Utility (You can only click [Monitor Folder] on the main window of EOS Utility)
4. CameraWindow is being used
5. The camera is not recognized by Windows OS
If the camera cannot be connected to a computer, it may be due to the following reasons. Therefore, please check the following items in order to find the cause of the problem.
1. [Wi-Fi] is set to [Enable]
If [Wi-Fi/NFC], or [Wi-Fi only] is set to [Enable] under the camera’s [ ] tab, the camera cannot connect to a computer. Set [Wi-Fi/NFC] to [Disable], then connect the interface cable.
Caution
When the camera is connected to a computer, printer, GPS receiver, or any other devices via an interface cable, the settings for [Wi-Fi/NFC] cannot be changed. Disconnect the interface cable and then configure settings.
1. Set the camera’s power switch to [ON].
2. Press the [MENU] button to display the menu screen.
3. Under the [ ] tab, Select [Wi-Fi/NFC], then press [
].
4. Select [Disable], then press [ ].
5. Connect the interface cable to the camera.
2. The camera is not connected properly to the computer with the supplied USB cable
To connect the camera to a computer, use the supplied USB cable. For details on how to connect the camera to a computer, please refer to Connecting the Camera to a Computer using a USB Cable (EOS REBEL T6i / EOS 750D).
3. The camera is not recognized by EOS Utility (You can only click [Monitor Folder] on the main window of EOS Utility)
If the camera is not recognized by the supplied software, please check whether any of the following cases may be a remedy to the problem.
4. CameraWindow is being used
Your camera does not support CameraWindow. If you are using CameraWindow, please install and use the EOS Utility application supplied with the camera.
Caution
If your computer does not meet the System Requirements for EOS Utility, you can import images using a card slot on the computer or a commercially available card reader.
For the procedures for importing images using a card reader or a card slot on a computer, please see the 'Related information' section at the end of the page.
5. The camera is not recognized by Windows OS
If the descriptions in items 1 through 3 above do not apply to your situation, the camera may not have been recognized by your computer's OS. For information on how to work around this, please see the 'Related information' section below.