Issue
Cause and solution
Check 1: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Refer to [ Printing the Nozzle Check Pattern ] [ Cleaning the Print Head ] [ Cleaning the Print Head Deeply ] [ Perform System Cleaning ]
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
Perform the Print Head Deep Cleaning.
Perform the System Cleaning manually.
If the problem is not resolved after performing the System Cleaning manually, perform the Print Head Deep Cleaning after 24 hours. If the problem is not resolved yet, the Print Head may be damaged. Contact the service center.
Cause and solution
Check 2: Did you confirm the paper and print quality settings?
Cause and solution
Check 3: Check the status of ink tanks. Replace the ink tank if the ink has run out.
When you need to replace ink tanks, follow the procedure below.
Caution
Caution
1. Make sure that the power is turned on.
2. Open the Tank Covers.
(1) Press the Tank Cover Open button (A).
The Tank Cover Open button flashes blue, and the left and right Tank Covers start to open.
When the Tank Covers are fully open, the Tank Cover Open button changes to a slower flash.
Caution
Caution
3. Remove the ink tank with the lamp flashing fast.
The procedure for replacing the Cyan ( ) ink tank is shown here.
Push the Ink Tank Eject button and remove the ink tank.
Caution
Caution
4. Prepare the new ink tank.
(1) Before removing the ink tank from its package, shake it five to six times horizontally.
Caution
(2) Remove the ink tank from the package.
Caution
5. Install the new ink tank.
(1) Insert the new ink tank into its position.
Insert the ink tank into its position below its color on the label.
(2) Press the mark (Push) to set the ink tank firmly into place.
When the installation is completed properly, the ink lamp lights red.
Caution
6. Close the Tank Covers.
Close the left and right Tank Covers until they click.
After ink tank replacement, the printer starts mixing the ink automatically and the Tank Cover Open button flashes blue. The printer vibrates during mixing. Wait until the Tank Cover Open button goes off and the printer has stopped making operating noise. This takes about 1 minute.
Caution
See [ Aligning the Print Head ]
Cause and solution
Check 4: When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Cause and solution
Check 5: Make sure that the input profile in the printer driver is set correctly (Windows)
If printout color of photographs that are taken in Adobe RGB mode is not satisfactory, configure the input profile and then try printing again. It may improve the quality of printout color.
1. Open the printer driver setup window.
2. On the Main sheet, select Manual for Color/Intensity, and then click Set.
3. On the Matching sheet, select ICM for Color Correction.
4. Select Adobe RGB (1998) for Input Profile.