EOS 5Ds Support

FAQs & troubleshooting

The camera is not recognized by the computer (Windows 7) (EOS Utility Ver.3.x)

Content Id: 8202598500

Solution

1. Change the USB port that is connected with the camera
2. Use [Device Manager]

Follow the steps below if the camera is not recognized by Windows 7.

Caution

If the camera is not recognized by the EOS Utility software, please check whether any of the following cases may be a remedy to the problem.

The supported software version may differ depending on the camera you use and the operating system installed on the computer.

When using a camera or computer that differs from the model used initially, please download the supported version of EOS Utility. EOS Utility Updater for a variety of cameras/operating systems can be downloaded from the Canon Web site.

Caution

Importing problems may occur if there are too many images (more than 1,000) on the memory card.

In this case, use a memory card reader to import the images.

1. Change the USB port that is connected with the camera

If multiple USB ports are available on the computer, switching the cable to another port may help the camera to be recognized correctly.

2. Use [Device Manager]

1. Click [Start] -⋗ [Control Panel].

2. Click [Hardware and Sound].

3. Click [Device Manager].

4. Double-click [Portable Devices].

5. Click the model name of your camera, and click [ ](Uninstall).

6. Click [OK].

7. Click [ ](Scan for hardware changes).

8. EOS Utility Ver.3.x will start.

If EOS Utility does not start automatically, click the [Start] button, then select [All Programs], [Canon Utilities], [EOS Utility] and then [EOS Utility].

For more information on importing images using EOS Utility, refer to the EOS Utility Instruction Manual.

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