Close
Issue
Cause and solution
Check 1: Is the power turned on?
A: ON button
B: FAX Memory lamp
Caution
Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
Caution
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on.
Cause and solution
Check 2: Is the document being sent from memory or the fax being received into memory?
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.
If an error occurred during a fax transmission, the document is not stored in the machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Caution
If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.
You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.
-⋗ Refer to [ Printing a Document in Machine's Memory ] within this webpage
-⋗ Refer to [ Deleting a Document in Machine's Memory ] within this webpage
-⋗ Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage
Caution
When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
For details on how to print MEMORY LIST, Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.
Printing a Document in Machine's Memory
You can print a specified document in the machine's memory or print all the documents in its memory at a time.
When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
- Printing a List of the Document in Machine's Memory
- Printing a Specified Document in Machine's Memory
- Printing All the Documents in Machine's Memory
Caution
MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.
- Printing a List of the Document in Machine's Memory
Print the list of the documents (MEMORY LIST) following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select 
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the 
7. Use the
The list of documents stored in the machine's memory is printed.
Caution
A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.
- Printing a Specified Document in Machine's Memory
Specify the document and print it following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select 
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
The document selection screen is displayed.
A.Date and time of transaction and fax/telephone number
B.Transaction number (TX/RX NO.)
A transaction number from "0001" to "4999" indicates a document being sent.
A transaction number from "5001" to "9999" indicates a document being received.
C.Color information
Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.
7. Use the
The confirmation screen is displayed.
8. Use the
Only the first page of the document will be printed.
The document is still stored in the machine's memory.
All pages of the document will be printed.
The screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the
Caution
If there are no documents stored in the machine's memory, There is no document that can be printed. is displayed. Press the OK button to return to the previous screen.
- Printing All the Documents in Machine's Memory
Print all the documents in the machine's memory following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select 
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
The confirmation screen is displayed.
7. Use the
All the documents in the machine's memory will be printed.
Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the
Deleting a Document in Machine's Memory
You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.
- Deleting a Specified Document in Machine's Memory
- Deleting All the Documents in Machine's Memory
Caution
When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage
- Deleting a Specified Document in Machine's Memory
Specify the document and delete it following the procedure below.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Press the left Function button.
The Fax menu screen is displayed.
4. Select 
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
5. Use the
The document selection screen is displayed.
A.Date and time of transaction and fax/telephone number
B.Transaction number (TX/RX NO.)
A transaction number from "0001" to "4999" indicates a document being sent.
A transaction number from "5001" to "9999" indicates a document being received.
C.Color information
Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.
6. Use the
The confirmation screen is displayed.
7. Use the
The specified document will be deleted from machine's memory.
Caution
- Deleting All the Documents in Machine's Memory
Delete all the documents in the machine's memory following the procedure below.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Press the left Function button.
The Fax menu screen is displayed.
4. Select 
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
5. Use the
The confirmation screen is displayed.
6. Use the
All the documents in the machine's memory will be deleted.
Saving a Document in Machine's Memory to USB Flash Drive
You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.
You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.
- Saving a Specified Received Document in Machine's Memory to USB Flash Drive
- Saving All the Received Documents in Machine's Memory to USB Flash Drive
Caution
Caution
-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage
For details on how to delete the fax in the machine's memory, Refer to [ Deleting a Document in Machine's Memory ] within this webpage.
- Saving a Specified Received Document in Machine's Memory to USB Flash Drive
Specify the received document and save it on the USB flash drive following the procedure below.
1. Make sure that the machine is turned on.
2. Insert the USB flash drive into the USB flash drive port.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select 
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
The document selection screen is displayed.
A.Date and time of transaction and fax/telephone number
B.Transaction number (TX/RX NO.)
A transaction number from "0001" to "4999" indicates a document being sent.
A transaction number from "5001" to "9999" indicates a document being received.
C.Color information
Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.
7. Use the
The specified document is saved on the USB flash drive.
Caution
If there are no documents stored in the machine's memory, There is no document that can be saved. is displayed. Press the OK button to return to the previous screen.
- Saving All the Received Documents in Machine's Memory to USB Flash Drive
Save all the received documents in the machine's memory to the USB flash drive following the procedure below.
1. Make sure that the machine is turned on.
2. Insert the USB flash drive into the USB flash drive port.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
7. When the confirmation screen is displayed, use the
All the documents in the machine's memory will be saved to the USB flash drive.
Caution
- Folder name: CANON_SC\FAXDOC\0001
- File name (file extension: PDF): Running numbers, starting from FAX_0001
- File date: The date and time of saving as set in the machine.
For details on how to set the date and time: [ Setting the Date and Time ]
You can import faxes saved on a USB flash drive to the computer.
After saving faxes, connect the USB flash drive to the computer, then import the data.
Cause and solution
Check 3: Is the machine's memory full?
Delete contents in memory, then send a fax again.
If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.
If an error occurred during a fax transmission, the document is not stored in the machine's memory.
In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.
Caution
If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.
You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.
-⋗ Refer to [ Printing a Document in Machine's Memory ] within this webpage
-⋗ Refer to [ Deleting a Document in Machine's Memory ] within this webpage
-⋗ Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage
Caution
When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
For details on how to print MEMORY LIST, Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.
Printing a Document in Machine's Memory
You can print a specified document in the machine's memory or print all the documents in its memory at a time.
When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
- Printing a List of the Document in Machine's Memory
- Printing a Specified Document in Machine's Memory
- Printing All the Documents in Machine's Memory
Caution
MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.
- Printing a List of the Document in Machine's Memory
Print the list of the documents (MEMORY LIST) following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
7. Use the
The list of documents stored in the machine's memory is printed.
Caution
A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.
- Printing a Specified Document in Machine's Memory
Specify the document and print it following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
The document selection screen is displayed.
A.Date and time of transaction and fax/telephone number
B.Transaction number (TX/RX NO.)
A transaction number from "0001" to "4999" indicates a document being sent.
A transaction number from "5001" to "9999" indicates a document being received.
C.Color information
Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.
7. Use the
The confirmation screen is displayed.
8. Use the
Only the first page of the document will be printed.
The document is still stored in the machine's memory.
All pages of the document will be printed.
The screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the
Caution
If there are no documents stored in the machine's memory, There is no document that can be printed. is displayed. Press the OK button to return to the previous screen.
- Printing All the Documents in Machine's Memory
Print all the documents in the machine's memory following the procedure below.
1. Make sure that the machine is turned on.
2. Load paper.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
The confirmation screen is displayed.
7. Use the
All the documents in the machine's memory will be printed.
Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.
If you select Yes using the
Deleting a Document in Machine's Memory
You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.
- Deleting a Specified Document in Machine's Memory
- Deleting All the Documents in Machine's Memory
Caution
When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage
- Deleting a Specified Document in Machine's Memory
Specify the document and delete it following the procedure below.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Press the left Function button.
The Fax menu screen is displayed.
4. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
5. Use the
The document selection screen is displayed.
A.Date and time of transaction and fax/telephone number
B.Transaction number (TX/RX NO.)
A transaction number from "0001" to "4999" indicates a document being sent.
A transaction number from "5001" to "9999" indicates a document being received.
C.Color information
Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.
6. Use the
The confirmation screen is displayed.
7. Use the
The specified document will be deleted from machine's memory.
Caution
- Deleting All the Documents in Machine's Memory
Delete all the documents in the machine's memory following the procedure below.
1. Make sure that the machine is turned on.
2. Press the FAX button.
The Fax standby screen is displayed.
3. Press the left Function button.
The Fax menu screen is displayed.
4. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
5. Use the
The confirmation screen is displayed.
6. Use the
All the documents in the machine's memory will be deleted.
Saving a Document in Machine's Memory to USB Flash Drive
You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.
You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.
- Saving a Specified Received Document in Machine's Memory to USB Flash Drive
- Saving All the Received Documents in Machine's Memory to USB Flash Drive
Caution
Caution
-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage
For details on how to delete the fax in the machine's memory, Refer to [ Deleting a Document in Machine's Memory ] within this webpage.
- Saving a Specified Received Document in Machine's Memory to USB Flash Drive
Specify the received document and save it on the USB flash drive following the procedure below.
1. Make sure that the machine is turned on.
2. Insert the USB flash drive into the USB flash drive port.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
The document selection screen is displayed.
A.Date and time of transaction and fax/telephone number
B.Transaction number (TX/RX NO.)
A transaction number from "0001" to "4999" indicates a document being sent.
A transaction number from "5001" to "9999" indicates a document being received.
C.Color information
Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.
7. Use the
The specified document is saved on the USB flash drive.
Caution
If there are no documents stored in the machine's memory, There is no document that can be saved. is displayed. Press the OK button to return to the previous screen.
- Saving All the Received Documents in Machine's Memory to USB Flash Drive
Save all the received documents in the machine's memory to the USB flash drive following the procedure below.
1. Make sure that the machine is turned on.
2. Insert the USB flash drive into the USB flash drive port.
3. Press the FAX button.
The Fax standby screen is displayed.
4. Press the left Function button.
The Fax menu screen is displayed.
5. Select
Caution
If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.
6. Use the
7. When the confirmation screen is displayed, use the
All the documents in the machine's memory will be saved to the USB flash drive.
Caution
- Folder name: CANON_SC\FAXDOC\0001
- File name (file extension: PDF): Running numbers, starting from FAX_0001
- File date: The date and time of saving as set in the machine.
For details on how to set the date and time: [ Setting the Date and Time ]
You can import faxes saved on a USB flash drive to the computer.
After saving faxes, connect the USB flash drive to the computer, then import the data.
Cause and solution
Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
The connection method differs depending on your telephone line.
-⋗ Refer to [ Basic Connection ] within this webpage.
-⋗ Refer to [ Connecting Various Lines ] within this webpage.
If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.
Caution
Do not connect fax machines and/or telephones in parallel (US and Canada only).
If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.
If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.
Basic Connection
Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.
When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.
Caution
Be sure to connect the telephone line before the machine is turned on.
If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.
Caution
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.
Connecting Various Lines
This section introduces how to connect various lines.
These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.
Caution
xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.
A. Digital Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Broadband router compatible with Internet Telephone
D. Computer
E. Telephone or answering machine
F. WAN (Wide Area Network) port
G. LAN (Local Area Network) port
H. TEL port
I. LINE port
* Port configurations and names may vary depending on the product.
Caution
A. Analog Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Computer
D. Telephone or answering machine
Caution
Caution
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Cause and solution
Check 5: Is Hook key setting set to Disable?
When you send a fax manually, dial the number with [ Enable ] selected for [ Hook key setting ] in [ Security control ] under [ FAX settings ], or dial the number using the telephone connected to the machine.
Cause and solution
Check 6: Is Dial tone detect set to ON?
Resend the fax after a while.
If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].
Cause and solution
Check 7: Is the fax number registered correctly for speed dialing?
Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again.
Caution
You can check the information for speed dialing by printing the telephone number list.
Cause and solution
Check 8: Does an error occur during transmission?
-⋗ [ A Message for Faxing Is Displayed on the LCD ]
Cause and solution
Check 9: Is the document loaded properly?
Remove the document, then reload it on the Platen Glass or in the ADF.
Cause and solution
Check 10: Does a printer error occur?
Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.
-⋗ [ A Support Code Is Displayed ]
If you are in a hurry, press the Stop button to close the message, then send the fax.
Cause and solution
Check 11: Is the telephone line connected correctly?
Reconnect the telephone line cable to the telephone line jack.
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
The connection method differs depending on your telephone line.
-⋗ Refer to [ Basic Connection ] within this webpage.
-⋗ Refer to [ Connecting Various Lines ] within this webpage.
If the connection is incorrect, the machine cannot send/receive faxes. Connect the machine correctly.
Caution
Do not connect fax machines and/or telephones in parallel (US and Canada only).
If two or more fax machines and/or telephones are connected in parallel, the following problems may occur and the machine may not operate properly.
If you cannot avoid parallel connections, set the receive mode to TEL priority mode, understanding that the above problems may occur. You will only be able to receive faxes manually.
Basic Connection
Make sure that the machine is turned off, connect one end of supplied telephone line cable to the telephone line jack near the "LINE" mark of the machine, then connect the other end to the telephone line jack on the wall or to the telephone line jack of the xDSL splitter.
When you connect the telephone to the machine, make sure that the machine is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the machine, then connect the other end to the telephone line jack of the telephone.
Caution
Be sure to connect the telephone line before the machine is turned on.
If you connect the telephone line when the machine is turned on, turn the machine off and disconnect the power plug. Wait for 1 minute then connect the telephone line and power plug.
Caution
If the connector of the external device cannot be connected to the jack on the machine, you will need to purchase a B.T. adapter to connect as follows:
Attach the B.T. adapter to the modular cable connecting the external device, then connect the B.T. adapter to the external device jack.
Connecting Various Lines
This section introduces how to connect various lines.
These are examples and could not be guaranteed to suit every connecting condition. For details, refer to the instruction manual supplied with the network device (control devices such as an xDSL (Digital Subscriber Line) modem or terminal adapter) you are connecting to this machine.
Caution
xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL.
A. Digital Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Broadband router compatible with Internet Telephone
D. Computer
E. Telephone or answering machine
F. WAN (Wide Area Network) port
G. LAN (Local Area Network) port
H. TEL port
I. LINE port
* Port configurations and names may vary depending on the product.
Caution
A. Analog Subscriber Line
B. xDSL modem (splitter may not be built-in to the modem)
C. Computer
D. Telephone or answering machine
Caution
Caution
For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.