FAQs & troubleshooting

A Message for Faxing Is Displayed on the LCD

Content Id: 8201773900

Issue

If a message is displayed on the Fax standby screen, take the corresponding action described below.

Cause and solution

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from machine's memory to cancel automatic redialing.

Sending Faxes with the Numeric Buttons

This section describes dialing and sending faxes directly using the Numeric buttons.

Caution

It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, it is recommended that you send them after speaking on the telephone.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

Caution

If you have not set up the machine for sending/receiving faxes yet, the message for setup is displayed on the LCD when you press the FAX button for the first time. When you set up for faxing, follow the procedure according to the instructions on the LCD.

3. Load documents on the platen glass or in the ADF.

Caution

When sending a double-sided document, load the document on the platen glass. Double-sided documents cannot be automatically scanned and sent from the ADF.

4. Adjust the scan contrast and resolution as necessary.

Adjust the scan contrast and resolution following the procedure below.

(1) Press the right Function button.

The TX image quality settings screen is displayed.

(2) Use the button to change the setting item and use the button to change the setting.

The following settings are selectable on ScanRes..

- Standard

Suitable for text-only documents.

- Fine

Suitable for fine-print documents.

- Extra fine

Suitable for detailed illustration or fine-print quality documents.

If the recipient's fax machine is not compatible with Extra fine (300 x 300 dpi), the fax will be sent in the Standard or Fine resolution.

- Photo

Suitable for photographs.

Caution

When sending a color fax, documents are always scanned in the same resolution (200 x 200 dpi). The image quality (compression rate) is determined by which scan resolution is selected, except that Extra fine and Photo provide the same image quality.

(3) Press the OK button.

The LCD returns to the Fax standby screen.

5. Use the Numeric buttons to dial the recipient's fax/telephone number.

Use the following buttons to dial the recipient's fax/telephone number.

- Numeric buttons:

Enters the number.

- Right Function button:

Enters a space.

- Center Function button:

Deletes the last character you entered.

- Left Function button:

By pressing this button, you can add recipients registered to the coded speed dial.

6. Press the Color button for color transmission, or the Black button for black & white transmission.

The machine starts scanning the document.

Caution

Color transmission is available only when the recipient's fax machine supports color faxing.

Do not open the document cover until scanning is completed.

7. Start sending.

If you load the document in the ADF:

The machine scans the document automatically and starts sending the fax.

Caution

To cancel a fax transmission, press the Stop button. To cancel a fax transmission while it is in progress, press the Stop button, then follow the instructions on the LCD.

If documents remain in the ADF after the Stop button is pressed while scanning is in progress, Document in ADF. Select

to eject document. is displayed on the LCD. By pressing the OK button, the remaining documents are automatically ejected.

If you load the document on the platen glass:

The Placing documents (platen) screen appears on the LCD after scanning each sheet of document.

To send the scanned document, press the OK button to start sending it.

Caution

To send two or more pages, follow the message to load the next page, and press the Color or Black button. After scanning all pages, press the OK button to start sending.

To cancel sending the fax, press the Stop button.

Caution

When your machine is connected to a PBX (Private Branch Exchange) system, refer to the operating instructions of the system for details on dialing the recipient's fax/telephone number.

In case the machine was not able to send a fax, such as when the recipient's line was busy, it has the function to automatically redial the number after a specified interval. Automatic redialing is enabled by default.

-⋗ Refer to [ Automatic Redialing ] within this webpage

Unsent documents, such as those pending redial, are stored in the machine's memory. They are not stored in the case of a sending error.

-⋗ [ Document Stored in Machine's Memory ]

Do not disconnect the power plug until all documents are sent. If you disconnect the power plug, all unsent documents stored in the machine's memory are lost.

Resending Faxes (Redialing a Busy Number)

There are two methods of redialing: Automatic redialing and Manual redialing.

Automatic Redialing

If you send a document and the recipient's line is busy, the machine will redial the number after a specified interval.

-⋗ Refer to [ Automatic Redialing ] within this webpage

Manual Redialing

You can redial to the recipients dialed using the Numeric buttons.

-⋗ Refer to [ Manual Redialing ] within this webpage

Caution

Automatic redialing is enabled by default.

For details on the basic sending operations:

-⋗ Refer to [ Sending Faxes with the Numeric Buttons ] within this webpage

Automatic Redialing

You can enable or disable automatic redialing. If you enable automatic redialing, you can specify the maximum number of redial attempts and the length of time the machine waits between redial attempts.

Enable and specify the automatic redialing setting on Auto redial in Advanced FAX settings under FAX settings.

Caution

While automatic redialing, the unsent fax is stored in the machine's memory temporarily until the sending fax is complete. If a power failure occurs or you unplug the power cord before automatic redialing is complete, all faxes stored in the machine's memory are deleted and not sent.

Caution

To cancel automatic redialing, wait until the machine starts redialing, then press the Stop button.

To cancel automatic redialing, delete the unsent fax from the machine's memory while the machine is on-standby for a redial operation. For details, see [ Deleting a Document in Machine's Memory ].

Manual Redialing

Follow the procedure below for manual redialing.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Load documents on the platen glass or in the ADF.

4. Adjust the scan contrast and resolution as necessary.

Caution

For details on how to adjust the scan contrast and resolution, Refer to [ Sending Faxes with the Numeric Buttons ] within this webpage.

5. Press the Redial/Pause button.

The Redial screen is displayed.

6. Use the button to select the recipient's number to redial, then press the OK button.

7. Press the Color button for color transmission, or the Black button for black & white transmission.

Caution

Color transmission is available only when the recipient's fax machine supports color faxing.

Caution

For manual redialing, the machine memorizes up to 10 recent recipients dialed using the Numeric buttons. Note that the machine does not memorize any recipients dialed using the Coded Dial or Redial/Pause button.

To cancel manual redialing, press the Stop button. To cancel a fax transmission while it is in progress, press the Stop button, then follow the instructions on the LCD.

If documents remain in the ADF after the Stop button is pressed while scanning is in progress, Document in ADF. Select

to eject document. is displayed on the LCD. By pressing the OK button, the remaining documents are automatically ejected.

Sending Faxes

Cause and solution

This group dial cannot be used. Coded speed dial ##

* "##" represents a two-digit number.

You selected a coded speed dial code to which a group is registered with the Hook button pressed.

A coded speed dial code to which a group is registered cannot be used in this way.

Cause and solution

Replace the receiver

The handset is not placed in the handset cradle correctly.

Replace the handset correctly.

Cause and solution

Try again in black & white

The recipient's fax machine is not color-compatible.

Press the Black button to resend the fax.

Alternatively, you select [ Send in black & white ] for [ Color transmission ] in [ Advanced FAX settings ] under [ FAX settings ]. The machine converts color documents into black & white data if the recipient's fax machine does not support color faxing.

Cause and solution

Failed to connect

The telephone line cable with a modular plug may not be plugged in properly.

Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].

Cause and solution

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in the machine's memory. When the problem is resolved as described, the fax stored in the machine's memory is printed automatically.

The amount of remaining ink is insufficient to print a fax:

Replace the ink tank

-⋗ [ Replacing an Ink Tank ]

Caution

You can set the machine to forcibly print a received fax even if the ink has run out.

Set Print when out of ink in Auto print settings under FAX settings to Print.

However, part or all of the fax may not be printed since the ink has run out.

Also, the contents of the fax will not be stored in the machine's memory.

If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

Cause and solution

Paper has run out:

Load the paper and press the OK button.

A different size of paper from that specified by Page size is loaded:

Load the same size of paper as that specified by Page size, then press the OK button.

You pressed the Stop button to cancel printing of a fax:

Press the FAX button to resume printing of the fax.

Do not print is selected for Received documents in Auto print settings under FAX settings:

You can print the faxes stored in the machine's memory from the Memory reference screen in the Fax menu.

-⋗ [ Printing a Document in Machine's Memory ]

Caution

To print the received faxes automatically, select Print for Received documents in Auto print settings under FAX settings.

If you did not print the fax stored in the machine's memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in the machine's memory later.

-⋗ [ Document Stored in Machine's Memory ]

Cause and solution

Busy/no signal

The recipient's number you dialed is busy.

Try dialing again after waiting for a moment.

-⋗ [ Resending Faxes (Redialing a Busy Number) ]

The fax/telephone number dialed is incorrect.

Check the fax/telephone number and dial again.

The recipient's fax machine did not respond (after all automatic redialing attempts).

Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number.

The recipient is not using a G3 machine.

The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible.

The touch tone/rotary pulse setting on the machine is incorrect.

Set the machine to match the telephone line you are using.

-⋗ [ Setting the Telephone Line Type ]

Cause and solution

Memory is full

The machine's memory is full because it has sent/received too many documents, or a detailed document.

Print the faxes stored in the machine's memory or save them on the USB flash drive, and delete them from the machine's memory.

When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's memory, divide the faxes for sending, and send them again.

When receiving a fax, have the sender resend the faxes.

If the sending faxes is not complete or the machine was not able to print the received faxes, these faxes are stored in the machine's memory.

If an error occurred during a fax transmission, the document is not stored in the machine's memory.

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

The amount of remaining ink is insufficient to print a fax.

Paper has run out.

A different size of paper from that specified by Page size is loaded.

Do not print is selected for Received documents in Auto print settings under FAX settings.

You pressed the Stop button to cancel printing of a received fax.

Caution

If you unplug the power cord of the machine, all faxes stored in the machine's memory are deleted.

You can print or delete the faxes stored in the machine's memory. You can also save the received faxes stored in the machine's memory on the USB flash drive.

To print a document in the machine's memory:

-⋗ Refer to [ Printing a Document in Machine's Memory ] within this webpage

To delete a document in the machine's memory:

-⋗ Refer to [ Deleting a Document in Machine's Memory ] within this webpage

To save a document on a USB flash drive:

-⋗ Refer to [ Saving a Document in Machine's Memory to USB Flash Drive ] within this webpage

Caution

When confirming, printing, or deleting a document stored in the machine's memory, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

For details on how to print MEMORY LIST, Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage.

Printing a Document in Machine's Memory

You can print a specified document in the machine's memory or print all the documents in its memory at a time.

When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

- Printing a List of the Document in Machine's Memory

- Printing a Specified Document in Machine's Memory

- Printing All the Documents in Machine's Memory

Caution

MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.

- Printing a List of the Document in Machine's Memory

Print the list of the documents (MEMORY LIST) following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Print memory list, then press the OK button.

7. Use the button to select Yes, then press the OK button.

The list of documents stored in the machine's memory is printed.

Caution

A transaction number from "0001" to "4999" indicates a document being sent. A transaction number from "5001" to "9999" indicates a document being received.

- Printing a Specified Document in Machine's Memory

Specify the document and print it following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Print specified document, then press the OK button.

The document selection screen is displayed.

A.Date and time of transaction and fax/telephone number

B.Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C.Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

7. Use the button to select the transaction number of the document you want to print, then press the OK button.

The confirmation screen is displayed.

8. Use the button to select whether to print only the first page of the document, then press the OK button.

If you select Yes:

Only the first page of the document will be printed.

The document is still stored in the machine's memory.

If you select No:

All pages of the document will be printed.

The screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Caution

If there are no documents stored in the machine's memory, There is no document that can be printed. is displayed. Press the OK button to return to the previous screen.

- Printing All the Documents in Machine's Memory

Print all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Load paper.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Print all received documents, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be printed.

Each time a document is printed, the screen to confirm whether to delete the printed document in the machine's memory is displayed.

If you select Yes using the button and press the OK button, the printed document in the machine's memory is deleted.

Deleting a Document in Machine's Memory

You can delete a specified document in the machine's memory or delete all the documents in its memory at a time.

- Deleting a Specified Document in Machine's Memory

- Deleting All the Documents in Machine's Memory

Caution

When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage

- Deleting a Specified Document in Machine's Memory

Specify the document and delete it following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

5. Use the button to select Delete specified document, then press the OK button.

The document selection screen is displayed.

A.Date and time of transaction and fax/telephone number

B.Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C.Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

6. Use the button to select the transaction number of the document you want to delete, then press the OK button.

The confirmation screen is displayed.

7. Use the button to select Yes, then press the OK button.

The specified document will be deleted from machine's memory.

Caution

If there are no documents stored in the machine's memory, There is no document that can be deleted. is displayed. Press the OK button to return to the previous screen.

- Deleting All the Documents in Machine's Memory

Delete all the documents in the machine's memory following the procedure below.

1. Make sure that the machine is turned on.

2. Press the FAX button.

The Fax standby screen is displayed.

3. Press the left Function button.

The Fax menu screen is displayed.

4. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

5. Use the button to select Delete all documents in memory, then press the OK button.

The confirmation screen is displayed.

6. Use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be deleted.

Saving a Document in Machine's Memory to USB Flash Drive

You can save the received faxes stored in the machine's memory to the USB flash drive as PDF files using the operation panel of the machine.

You can save a specified document in the machine's memory to the USB flash drive or save all the documents in its memory to the USB flash drive at a time.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Caution

Do not remove the USB flash drive from the machine until saving is complete.

For safety reasons, we recommend backing up faxes saved on a USB flash drive to another media periodically to avoid unexpected accidents.

We assume no responsibility for damage to or loss of data for whatever reason even within the warranty period.

Caution

When saving a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.

-⋗ Refer to [ Printing a List of the Document in Machine's Memory ] within this webpage

After saving the fax in the machine's memory to the USB flash drive, the fax is still stored in the machine's memory.

For details on how to delete the fax in the machine's memory, Refer to [ Deleting a Document in Machine's Memory ] within this webpage.

- Saving a Specified Received Document in Machine's Memory to USB Flash Drive

Specify the received document and save it on the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Save specified document, then press the OK button.

The document selection screen is displayed.

A.Date and time of transaction and fax/telephone number

B.Transaction number (TX/RX NO.)

A transaction number from "0001" to "4999" indicates a document being sent.

A transaction number from "5001" to "9999" indicates a document being received.

C.Color information

Color is displayed for color transmission/reception. Nothing is displayed for black & white transmission/reception.

7. Use the button to select the transaction number of the document you want to save, then press the OK button.

The specified document is saved on the USB flash drive.

Caution

If there are no documents stored in the machine's memory, There is no document that can be saved. is displayed. Press the OK button to return to the previous screen.

- Saving All the Received Documents in Machine's Memory to USB Flash Drive

Save all the received documents in the machine's memory to the USB flash drive following the procedure below.

1. Make sure that the machine is turned on.

2. Insert the USB flash drive into the USB flash drive port.

3. Press the FAX button.

The Fax standby screen is displayed.

4. Press the left Function button.

The Fax menu screen is displayed.

5. Select Memory reference, then press the OK button.

Caution

If no document is stored in the machine's memory, There is no document in memory. is displayed. Press the OK button to return to the previous screen.

6. Use the button to select Save all documents, then press the OK button.

7. When the confirmation screen is displayed, use the button to select Yes, then press the OK button.

All the documents in the machine's memory will be saved to the USB flash drive.

Caution

You can save up to 250 pages of fax as one PDF file.

You can save up to 2000 PDF files on a USB flash drive.

Faxes are saved according to the order of the transaction number when Save all documents is selected.

If the USB flash drive is removed or becomes full while saving faxes is in progress, the error message is displayed on the LCD. Press the OK button to dismiss the error.

The folder and file name of faxes saved on the USB flash drive is as follows:

- Folder name: CANON_SC\FAXDOC\0001

- File name (file extension: PDF): Running numbers, starting from FAX_0001

- File date: The date and time of saving as set in the machine.

For details on how to set the date and time: [ Setting the Date and Time ]

Importing Faxes Saved on a USB Flash Drive to the Computer

You can import faxes saved on a USB flash drive to the computer.

After saving faxes, connect the USB flash drive to the computer, then import the data.

Document Stored in Machine's Memory

Cause and solution

Awaiting document processing

The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable.

Press the OK button.

The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received faxes to the USB flash drive manually.

-⋗ [ Saving a Document in Machine's Memory to USB Flash Drive ]

Delete the unnecessary fax from machine's memory after saving to the USB flash drive.

-⋗ [ Deleting a Document in Machine's Memory ]

Cause and solution

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when [ Check RX FAX information ] in [ Security control ] under [ FAX settings ] is set to [ ON ].

Cause and solution

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by FAX reception reject in Security control under FAX settings.

Cause and solution

Waiting for report output...

If the machine receives a fax under one of the following conditions, the machine will not be able to print the reports. When the problem is resolved as described, the reports are printed automatically.

The amount of remaining ink is insufficient to print a report:

Replace the ink tank.

-⋗ [ Replacing an Ink Tank ]

Paper has run out:

Load the paper and press the OK button.

A different size of paper from that specified by Page size is loaded:

Load the same size of paper as that specified by Page size, then press the OK button.

You pressed the Stop button to cancel printing of a report:

Press the FAX button to resume printing of the report.

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