Issue
The support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Cause and solution
Support Code=1600
⋖Cause⋗
If the lamp on the ink tank is flashing, ink may have run out.
⋖Action⋗
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
Caution
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
1. Make sure that the power is turned on.
2. Open the front cover.
3. Open the operation panel (A), then open the paper output tray (B).
Open the operation panel (A) until it stops.
The print head holder moves to the replacement position.
Caution
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (C) and lift the ink tank to remove.
Caution
Caution
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape () completely, then remove the protective film (
) completely.
Caution
(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).
(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
7. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code=1401, 1403, 1405
⋖Cause⋗
The print head may be damaged.
⋖Action⋗
Contact the service center.
Cause and solution
Support Code=1680
⋖Cause⋗
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
⋖Action⋗
Confirm that the ink tanks are installed in the appropriate positions.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
1. Make sure that the power is turned on.
2. Open the front cover.
3. Open the operation panel (A), then open the paper output tray (B).
Open the operation panel (A) until it stops.
The print head holder moves to the replacement position.
Caution
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (C) and lift the ink tank to remove.
Caution
Caution
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape () completely, then remove the protective film (
) completely.
Caution
(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).
(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
7. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code=1681
⋖Cause⋗
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
⋖Action⋗
Confirm that the ink tanks are installed in the appropriate positions.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
1. Make sure that the power is turned on.
2. Open the front cover.
3. Open the operation panel (A), then open the paper output tray (B).
Open the operation panel (A) until it stops.
The print head holder moves to the replacement position.
Caution
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (C) and lift the ink tank to remove.
Caution
Caution
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape () completely, then remove the protective film (
) completely.
Caution
(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).
(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
7. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code=1660
⋖Cause⋗
The ink tank is not installed.
⋖Action⋗
Install the ink tank.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
1. Make sure that the power is turned on.
2. Open the front cover.
3. Open the operation panel (A), then open the paper output tray (B).
Open the operation panel (A) until it stops.
The print head holder moves to the replacement position.
Caution
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (C) and lift the ink tank to remove.
Caution
Caution
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape () completely, then remove the protective film (
) completely.
Caution
(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).
(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
7. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code=1684
⋖Cause⋗
The ink tank cannot be recognized.
⋖Action⋗
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this machine.
Install the appropriate ink tank.
If you want to cancel printing, press the machine's Stop button.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
1. Make sure that the power is turned on.
2. Open the front cover.
3. Open the operation panel (A), then open the paper output tray (B).
Open the operation panel (A) until it stops.
The print head holder moves to the replacement position.
Caution
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (C) and lift the ink tank to remove.
Caution
Caution
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape () completely, then remove the protective film (
) completely.
Caution
(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).
(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
7. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code=1410,1411,1412,1413,1414
⋖Cause⋗
The ink tank cannot be recognized.
⋖Action⋗
Open the operation panel and replace the ink tank which lamp is off.
When you need to replace an ink tank, follow the procedure below.
Caution
Caution
1. Make sure that the power is turned on.
2. Open the front cover.
3. Open the operation panel (A), then open the paper output tray (B).
Open the operation panel (A) until it stops.
The print head holder moves to the replacement position.
Caution
Caution
4. Remove the ink tank with the lamp flashing fast.
Push the tab (C) and lift the ink tank to remove.
Caution
Caution
5. Prepare a new ink tank.
(1) Take a new ink tank out of its package, remove the orange tape () completely, then remove the protective film (
) completely.
Caution
(2) Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D).
(3) Lift up the tab on the orange protective cap (E) to remove it off GENTLY.
Caution
6. Install the new ink tank.
(1) Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
(2) Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
Caution
7. Close the operation panel gently.
Caution
Caution
Caution
-⋗ [ A Support Code Is Displayed ]
Cause and solution
Support Code=1688
⋖Cause⋗
The ink has run out. (The lamp on the ink tank flashes.)
⋖Action⋗
Replace the ink tank and close the operation panel.
-⋗ [ Replacing an Ink Tank ]
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Caution
Cause and solution
Support Code=1700, 1701, 1712, 1713, 1714, 1715
⋖Cause⋗
The ink absorber is almost full.
⋖Action⋗
Press the machine's OK button to continue printing. Contact the service center.
Cause and solution
Support Code=5B00, 5B01, 5B12, 5B13, 5B14, 5B15
⋖Cause⋗
Printer error has occurred.
⋖Action⋗
Contact the service center.
Cause and solution
Support Code=2900
⋖Cause⋗
Scanning the print head alignment sheet has failed.
⋖Action⋗
Press the OK button to dismiss the error, then take the actions described below.
If the error is not resolved, perform Manual Print Head Alignment.
Cause and solution
Support Code=B202, B203, B204
⋖Cause⋗
An error requiring you to contact the service center has occurred.
⋖Action⋗
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
Cause and solution
Support Code=5100, C000
⋖Cause⋗
Printer error has occurred.
⋖Action⋗
Cancel printing, turn off the machine, then confirm the following.
After confirming the conditions above, turn on the machine again.
If the problem is not resolved, contact the service center.
Caution
Cause and solution
Support Code=5011, 5012, 5200, 5400, 6000, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946
⋖Cause⋗
Printer error has occurred.
⋖Action⋗
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
Cause and solution
If Support Code=6910 is displayed, follow the procedures below.
1. Temporarily turn off the power of all other devices on the network.
2. Set the [ IPv6 settings ] of the machine to [ Inactive ].
3. Place the machine in a different location.
Cause and solution
If the problem is not resolved, contact the service center.
Cause and solution
Caution
1. Select [ Setup ] on the operation panel.
2. Select [ Device settings ].
3. Select [ LAN settings ].
4. Select [ Other settings ].
5. Select [ TCP/IP settings ].
6. Select [ IPv6 ].
7. When a message displays, select [ Yes ].
8. Select [ Enable/disable IPv6 ].
9. In the screen displayed, select [ Inactive ].