To Users of the Compact Digital Camera PowerShot G7 X Mark II

Thank you for using Canon products.

Concerning the Compact Digital Camera PowerShot G7 X Mark II, a potential issue has been confirmed. Details and our customer support measures are described below.

We would like to offer our sincere apologies to users who may have been inconvenienced by this issue. We spare no effort in our quality management to make sure our customers can use our products with confidence.

Issue
Concerning the PowerShot G7 X Mark II, a very small number of units may be affected by an issue where the built-in flash fails to operate.

The cause is breakage in the wiring of the built-in flash, due to excessive pop-up operations.

Affected Product
Compact Digital Camera PowerShot G7 X Mark II

Units that exhibit numbers [21] through [62] in the first two digits, and [0] through [4] in the sixth digit of the camera serial number displayed on the back of the LCD monitor are affected.

Support
Units that are within the scope of affected units and exhibit this issue will be inspected/repaired free of charge. Furthermore, kindly note that any inspection/repair other than for the issue above that is performed on an affected unit is subject to a fee.

Period of Accepting Free Repairs
Until September 30, 2026

Contact Information for Enquiries
Australia: 13 13 83
New Zealand: 0800 222 666