The Return Materials Authority (RMA) form is required for reseller credit claims of Canon consumer products. This form is only for use by authorised Canon resellers. Customers seeking a refund or replacement of a Canon product should return the product/s to the point of purchase within 14 days of purchase**.

To obtain an RMA and to arrange collection of goods, please complete this form below, ensuring that all mandatory fields (marked with *) are completed correctly. We MUST have the correct Store PICK UP ADDRESS and Canon Invoice Number to process the RMA.

Once your claim form is submitted, you will receive notification and authorisation within 2 working days. You will receive an Authority form which must be attached to the products for collection. Once products are collected from your store and received by Canon, your credit claim will be finalised. All return stock will be credited only.

**The DOA period for Canon consumer Printers, Scanners, All-in-One printers, Copiers, Consumables, Digital cameras, Digital Video Cameras & Film Cameras purchased within Australia is 14 calendars days from the Date of Purchase. Canon consumer products purchased in Australia carry a 12 month manufacturer's warranty covering any manufacturing fault.

First Product

Second Product

Third Product

If claiming additional products, please complete a separate claim form.

Canon Australia will arrange pick-up of the product/s once return application has been approved. You will receive approval notification within 2 days via Fax or Email. All approved RMAs will be picked up within 7-14 days by AIR ROAD. Products must be placed in a box with suitable packing material.
Products not packed suitably in a box will not be accepted.

For all RMA enquiries please contact Canon
phone 1800 023 026
fax 02 9805 2110
email rma@canon.com.au